IT Executive

Accorhotel; Udaipur District; On-site; INR 300,000 - 380,000; Full time

Job summary

Accorhotel in Udaipur, India is seeking an IT Support professional to handle daily tech support for all hotel departments and maintain network infrastructure. The role covers hardware, software, and hotel applications, with emphasis on security and data protection.

The ideal candidate has 1–3 years in hotel IT support, with knowledge of PMS/POS systems, and willingness to work in shifts including weekends and holidays.

Qualifications

• Bachelor's/Diploma in Information Technology, Computer Science, Computer Applications, or a related field.
• 1-3 years IT support experience, preferably in hotel/hospitality.
• Knowledge of hotel PMS and POS systems is preferred.

Responsibilities

• Maintain and troubleshoot computers, laptops, printers, scanners, servers, switches, routers, Wi‑Fi, and other IT equipment.
• Provide day-to-day technical support to all hotel departments.
• Monitor and maintain the hotel's LAN, WAN, and network connectivity.
• Support and maintain hotel applications (PMS, POS, HRMS, accounting) and other software.
• Assist with installation, configuration, upgrading, and maintenance of hardware and software.
• Manage user accounts, emails, passwords, and access rights.
• Ensure regular data backup and assist with data recovery.
• Monitor antivirus, firewall, and endpoint security systems.
• Maintain CCTV, access control, telephone/PBX, IPTV, and related tech.
• Support guest Wi‑Fi and resolve guest technology issues promptly.
• Maintain IT inventory, licenses, and asset records.
• Coordinate with vendors for maintenance and support.
• Perform preventive maintenance and ensure system availability during operations.
• Follow IT policies, cybersecurity standards, and data protection rules.
• Keep records of incidents, service requests, and maintenance activities.
• Assist IT Manager with new tech projects and upgrades.
• Provide basic IT training to hotel staff.

Skills

Network troubleshooting

Windows OS

Active Directory

POS/PMS systems

Guest Wi‑Fi support

Security basics

CCTV/IPTV basics

Customer service

Shift work

Education

Bachelor's/Diploma in IT/CS/CA

Job description

• Maintain and troubleshoot computers, laptops, printers, scanners, servers, switches, routers, Wi‑Fi, and other IT equipment.
• Provide day‑to‑day technical support to all hotel departments, including Front Office, Housekeeping, Food & Beverage, Finance, HR, Sales, and Administration.
• Monitor and maintain the hotel's LAN, WAN, Wi‑Fi, internet connectivity, and network infrastructure.
• Support and maintain hotel applications such as Property Management System (PMS), Point of Sale (POS), HRMS, accounting systems, and other operational software.
• Assist with installation, configuration, upgrading, and maintenance of hardware and software.
• Manage user accounts, email accounts, passwords, access rights, and system permissions.
• Ensure regular data backup and assist with data recovery when required.
• Monitor antivirus, firewall, endpoint security, and other IT security systems.
• Maintain CCTV, access control, telephone/PBX, IPTV, and other technology systems where applicable.
• Support guest Wi‑Fi and resolve guest technology‑related issues promptly.
• Maintain IT inventory, asset records, software licenses, and equipment documentation.
• Coordinate with external vendors and service providers for maintenance, repairs, and technical support.
• Perform preventive maintenance of IT systems and equipment.
• Ensure IT systems are available and operational during hotel business hours and support emergency issues when required.
• Follow hotel IT policies, cybersecurity procedures, and data protection standards.
• Maintain proper records of incidents, service requests, maintenance activities, and IT assets.
• Assist the IT Manager in implementing new technology projects and system upgrades.
• Provide basic IT training and guidance to hotel employees.
• Ensure minimum downtime of critical hotel systems and elevate major issues to the IT Manager or relevant vendor.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

• Bachelor's/Diploma in Information Technology, Computer Science, Computer Applications, or a related field .
• 1-3 years of IT support experience , preferably in a hotel, resort, or hospitality environment.
• Knowledge of hotel PMS and POS systems is preferred.
• Good understanding of LAN/WAN, TCP/IP, Wi‑Fi, switches, routers, and basic network troubleshooting .
• Knowledge of Windows OS, Microsoft Office, Active Directory, printers, and hardware troubleshooting .
• Basic knowledge of CCTV, PBX/telephone systems, IPTV, access control, and guest Wi‑Fi is an advantage.
• Strong problem‑solving, communication, and interpersonal skills .
• Ability to work in shifts, weekends, and holidays as required by hotel operations.
• Good command of English ; additional languages are an advantage.
• Hospitality experience with good customer-service orientation will be preferred.