IT Manager

IHG Hotels & Resorts; Gurugram District; On-site; INR 1,000,000 - 1,700,000; Full time

Job summary

IHG Hotels & Resorts seeks an IT & Technology Manager to oversee planning, implementation, and ongoing support of hotel technology. You will manage vendor relations, ROI-driven budgeting, and ensure alignment with global standards to deliver seamless guest experiences across properties.

The role requires hands-on oversight, training, problem solving, and proactive communication with staff and partners to sustain reliable IT infrastructure and services.

Responsibilities

• Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity.
• Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
• Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.
• To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement.
• Provide system training programs and manuals, arrange large group training sessions in coordination with the Training Manager in order to have productive operations of hotel systems.
• Provide support, respond to problems, keep colleagues informed with the status of issues, and ensure solutions are consistent with the business needs and IHG policies.
• Keep own self informed of new hotel technology accomplishment through online communication tools, demonstration and training.
• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
• Consistently provide quick resolutions, identify, analyse, solve issues creatively, effectively and quickly in consistent with the IHG policies.
• Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.
• To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seemly guest service.
• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
• Manages IR activities to ensure the hotel infrastructure and applications systems are functional at all times.
• Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
• Ensures solutions are consistent with the client's needs and brand specific IR environment.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
• Provides Internet support and maintenance (if applicable)
• Provides cable management support.
• Consults on specific application issues or hardware/software problems.
• Provides feedback to Lodging IR on application functional performance and system performance.

Job description

Job Description:

Duties and responsibilities

Financial returns:

• Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity
• Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
• Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.
• To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement

People:

• Provide system training programs and manuals, arrange large group training sessions in coordination with the Training Manager in order to have productive operations of hotel systems.
• Provide support, respond to problems, keep colleagues informed with the status of issues, and ensure solutions are consistent with the business needs and IHG policies.
• Keep own self informed of new hotel technology accomplishment through online communication tools, demonstration and training.
• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

Guest experience:

• Consistently provide quick resolutions, identify, analyse, solve issues creatively, effectively and quickly in consistent with the IHG policies.
• Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.
• To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seemly guest service
• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
• Manages IR activities to ensure the hotel infrastructure and applications systems are functional at all times.
• Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
• Ensures solutions are consistent with the client's needs and brand specific IR environment.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
• Provides Internet support and maintenance (if applicable)
• Provides cable management support.
• Consults on specific application issues or hardware/software problems.
• Provides feedback to Lodging IR on application functional performance and system performance.

Responsible business:

• Enforce IHG technology policies and standards.
• Ensure IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g. PCIDSS, PII and Data Protection.
• Maintain an accurate asset management of hardware and software.
• Maintain an expert understanding of the property’s business needs, methodologies, strategies and upcoming projects. Keeps current with property, competitor and like industry uses of technology.