Information Technology Manager

DLF Hospitality; Delhi; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

DLF Hospitality seeks an experienced IT leader to oversee all IT operations, infrastructure, and security across the hospitality group. You will mentor teams, drive digital transformation, and align IT with business goals to ensure premium service delivery.

Reporting to the Director of Finance, you will coordinate with vendors, regulators, and cross-functional leaders to safeguard systems, optimize costs, and enhance guest experiences through technology.

Qualifications

• Degree or diploma in a related field or equivalent experience.
• System-related professional certifications such as ITIL, CISSP, or equivalent.

Responsibilities

• Drive operational excellence by ensuring seamless IT operations across systems, platforms, and units and managing end-to-end IT infrastructure.
• Promote applied learning through mentoring, real-time issue resolution, simulations, and knowledge transfer to improve technical agility.
• Lead with professionalism and foster accountability, innovation in system efficiency, automation, and data security across the IT team.
• Oversee people management including training, performance reviews, succession planning, and engagement initiatives.
• Manage budgeting, forecasting, cost control, vendor negotiations, lifecycle planning, and ROI analysis for IT investments.
• Ensure compliance with global/local IT regulations (GDPR/PCI-DSS), data protection, backups, audits, and risk management; uphold HSSE in IT.

Education

Degree / Diploma in related field / or equivalent work experience

System-related professional certifications

Job description

Purpose

This job description outlines the key responsibilities in overseeing the overall IT operations and infrastructure, ensuring excellence in service delivery, system uptime, and driving technological efficiency across all departments. The role involves leading IT teams, maintaining high operational and cybersecurity standards, enhancing internal user experiences, and coordinating with cross-functional departments to ensure seamless digital operations aligned with the property s service ethos and business objectives.

Reports to: Director of Finance

Interacts with

• External - Members / Guests (for system-related service experiences and support)
• Vendors and OEMs (hardware, software, networking solutions)
• IT Consultants and Subject Matter Experts
• Service Providers (e.g., AMC partners, cybersecurity, cloud hosting, etc.)
• Regulatory Authorities (for compliance with IT, data privacy, and security standards)
• Internal - Functional Heads, Managers, Supervisors, Staff, Contractual Staff

Job Responsibilities

Drive Operational Excellence

Ensure seamless IT operations across all systems, platforms, and units, maintaining premium service standards. Oversee end-to-end IT infrastructure including hardware, software, networks, servers, data centres, and property systems. Lead the deployment of enterprise technology solutions, system upgrades, and digital transformation initiatives in alignment with the business strategy.

Applied Learning

Promote continuous learning by mentoring IT staff through live issue resolution and project execution. Organize real-time simulations, troubleshooting drills, and knowledge transfer sessions to enhance technical agility. Monitor adherence to IT SOPs, usage guidelines, and cybersecurity protocols. Conduct periodic evaluations to track skill application and technology adaptation across departments.

Leadership

Lead by example with professionalism, technical expertise, and high ethical standards. Drive innovation in system efficiency, automation, and data security practices. Partner with executive leadership to align IT roadmap with strategic business goals. Foster a culture of accountability, problem-solving, and collaborative success within the IT team.

People Management

Supervise, mentor, and develop IT team members to ensure operational excellence and readiness. Plan and implement training programs in collaboration with the L&D team to ensure technical competence and compliance. Conduct regular performance reviews, succession planning, and employee engagement initiatives.

Business & Financial Acumen

Manage departmental budgeting, forecasting, and cost control related to IT infrastructure and services. Optimize IT investments through vendor negotiation, lifecycle planning, and ROI analysis. Analyse performance data and reports to inform strategic technology decisions and improve system performance.

Compliance & Risk Management

Ensure compliance with global and local IT regulations, including GDPR, PCI-DSS, and cybersecurity mandates. Implement robust data protection, access control, and backup protocols. Manage audits, incident response, and IT risk registers while upholding enterprise information security standards. Oversee all HSSE reporting and system compliance within IT infrastructure.

Occupational Health & Safety Responsibilities

Champion the implementation and enforcement of OH&S standards across all operational areas. Monitor safety risks, conduct regular safety drills, and update emergency response plans. Ensure department heads and teams are trained in HSSE protocols, fire safety, and first aid readiness. Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices.

Job Requirements

• Degree / Diploma in related field / or equivalent work experience
• System-related professional certifications

Work Experience

Minimum 10 years in IT management within hospitality or luxury service environments; at least 2 years in IT leadership role