IT Manager

InterContinental Hotels Group; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

InterContinental Hotels Group is seeking an IT professional to manage hotel technology planning, deployment, and operations. You will lead initiatives to align technology with business needs, oversee procurement, and ensure reliable infrastructure across property networks.

The role emphasizes vendor management, training, and proactive incident response to minimize downtime and improve guest experience. Responsibilities include ROI studies, asset management, and enforcing technology policies in

Responsibilities

• Initiate tech planning, selection, and implementation to boost productivity.
• Assess hotel needs, prioritize objectives, prepare ROI and CAPEX budgets per Global Technology Standards.
• Ensure tech investments are well-spent through effective decisions, installation, support, and troubleshooting.
• Maintain vendor relationships to meet contract commitments, obtain quality service, and favorable pricing for tech projects and procurement.
• Provide system training programs and manuals; coordinate large group sessions with Training Manager for productive hotel systems use.
• Offer support, respond to problems, inform colleagues of issue status, and ensure solutions align with IHG policies.
• Keep abreast of new hotel tech developments via online tools, demos and training.
• Generate system communications to users about new applications, tips, issues, and progress.
• Provide quick resolutions to user problems, analyze and creatively solve issues per IHG policies.
• Monitor hotel tech (computer and network) operations to minimize interruptions.
• Develop and enhance best-practice processes to boost staff productivity and guest service.
• Ensure computer and network operations are monitored, backups performed, and admin tasks maintained.
• Manage IR activities to keep hotel infrastructure and applications functional at all times.
• Ensure problems are reported, routed, tracked, and resolved with users informed at all times.
• Ensure solutions meet client needs and brand-specific IR environment.
• Manage vendors for property IT requirements and act as escalation point for resolutions.
• Maintain ongoing communication across responsibilities to align with business objectives and drive results.

Job description

Duties and responsibilities

Financial returns:

• Initiate new technology planning, selection/specification process and implementation that wouldenhance business needs productivity
• Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
• Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.
• To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement

People:

• Provide system training programs and manuals, arrange large group training sessions in coordination with the Training Manager in order to have productive operations of hotel systems.
• Provide support, respond to problems, keep colleagues informed with the status of issues, and
  ensure solutions are consistent with the business needs and IHG policies.
• Keep own self informed of new hotel technology accomplishment through online communication tools, demonstration and training.
• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

Guest experience:

• Consistently provide quick resolutions, identify, analyse, solve issues creatively, effectively and quickly in consistent with the IHG policies.
• Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.
• To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seemly guest service
• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
• Manages IR activities to ensure the hotel infrastructure and applications systems are functional at all times.
• Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
• Ensures solutions are consistent with the client's needs and brand specific IR environment.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
• Provides Internet support and maintenance (if applicable)
• Provides cable management support.
• Consults on specific application issues or hardware/software problems.
• Provides feedback to Lodging IR on application functional performance and system performance.

Responsible business:

• Enforce IHG technology policies and standards.
• Ensure IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g. PCIDSS, PII and Data Protection.
• Maintain an accurate asset management of hardware and software.
• Maintain an expert understanding of the property’s business needs, methodologies,
  strategies and upcoming projects. Keeps current with property, competitor and like industry uses of technology.