IT Manager

Grand-Mercure; Bengaluru; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Grand Mercure Bengaluru Gopalan Mall, managed by Accor, seeks an IT Manager responsible for strategic IT governance across the hotel. You will align IT plans with GM and department heads and ensure compliance with Accor policies.

The role covers budgeting, project initiation, licensing control, vendor relations, and staff training to optimize hotel tech operations.

Qualifications

• Bachelor's degree or Diploma in IT, Computer Science or a related discipline.
• 5-6 years IT experience, preferably within the hospitality industry.
• Good knowledge of Windows operating systems, Microsoft 365, networking, Wi‑Fi infrastructure and hardware troubleshooting.

Responsibilities

• Strategic IT management including relationship with Hotel GM, HODs and other critical users.
• Plan and budget IT expenditures; ensure compliance with Accor IT policies and guidelines.
• Create business cases for IT investments and report IT status to the GM.
• Initiate and manage IT projects; advise GM on strategic IT matters.
• Ensure IT policies and licensed software; liaise with software suppliers.
• Provide training program for employees on systems.
• Ensure compliance with IT Security Policy and data backups.
• Oversee infrastructure responsibilities: servers, networks, PMS/S&C, CRS, RMS, BI, CRM, POS, ERP and HR systems.

Education

Bachelor's degree or Diploma in Information Technology, Computer Science or a related discipline.

Tools

Windows OS

Microsoft 365

Networking

Wi‑Fi infrastructure

Hardware troubleshooting

Property Management System (PMS)

Sales & Catering System (S&C)

Central Reservations System (CRS)

Revenue Management System (RMS)

CRM

POS

Back office software

Procurement & Inventory

Job description

Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre.

Job Description

MANAGEMENT: Is responsible for the Strategic IT management as which includes relationship management with Hotel GM, HODs and other business critical users. Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines. Is creating business cases for justification of investments and expenditures to support the approval process. Is responsible for a regular status report about the Hotels actual IT situation to the GM. Initiates and manages IT pro-jects and consults the GM in strategic IT matters concerning the Hotel.

SOFTWARE: Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programmes according to the IT management’s policy and requirement are running on the hotel’s systems and computers. Has a good relationship to the Software suppliers. Supports the hotel in resolving Software issues by escalation of issues to Software suppliers.

USER: Ensures that no user in the hotel has access to programs other than needed to perform the job. He/she is in charge to provide and maintain a training program (in coordination with the Training department). This is to enable the best possible know how, skill level and use of systems by all employees in the Hotel.

SECURITY / DATASAFE: Is responsible for compliance of the Hotel with Accor IT Security Policy. Is responsible for the backup of all relevant user generated data, be it part of the general system or personal systems. He/she assures that always relevant backup policies are duly respected and the system reaches the highest level of security.

• Servers Infrastructure – Physical and Virtual
• Networks – Data, Voice and Wi-Fi
• Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
• Central profile solutions (CP)
• Central reservations systems (CRS)
• Revenue management systems (RMS)
• Data warehouse, reporting and Business Intelligence (BI) – Interface Only
• Customer relationship management (CRM)
• Point of Sales application
• Back office accounting software application
• Procurement and inventory management application
• IP TV
• Human resources management system
• Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)

Qualifications

• Bachelor's degree or Diploma in Information Technology, Computer Science or a related discipline.

Additional Information

• 5-6 years of IT experience, preferably within the hospitality industry.
• Good knowledge of Windows operating systems, Microsoft 365, networking, Wi-Fi infrastructure and hardware troubleshooting.