IT Manager

SOS International; Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

SOS International is seeking an experienced ICT Operations Manager to lead and manage Information and Communication Technology (ICT) operations at the Delhi site. This role ensures 24/7 availability of infrastructure and applications, involves strategic planning and technical support, and requires managing local IT projects. Ideal candidates should hold a Bachelor's degree in IT or Computer Science and have at least 8 years of experience in ICT, including leadership in service-oriented environments.

Qualifications

• Minimum 8 years of hands-on ICT experience, including team leadership.
• Experience in fast-paced, service-oriented environments.
• Excellent written and spoken English.

Responsibilities

• Ensure uninterrupted availability of network infrastructure and telecommunication services.
• Troubleshoot hardware/software issues and resolve bugs.
• Lead local IT projects aligned with corporate strategies.
• Support, maintain, and oversee local applications.

Skills

Microsoft Windows

Azure

Linux

AIX environments

Cloud systems for e-commerce

Call center applications

Programming in Visual Basic

Access

Web technologies

Networking

System architecture

Education

Bachelor’s degree in information technology or computer science

Job description

To lead and manage all Information and Communication Technology (ICT) operations at the Delhi site, ensuring 24/7 availability of infrastructure, applications, and communication systems. The role includes strategic planning, hands‑on technical support, project leadership, and alignment with regional and corporate IT standards and policies.

Key Responsibilities

IT Operations & Infrastructure

• Ensure uninterrupted availability of network infrastructure, EPABX systems, and telecommunication services.
• Maintain secure, efficient, and cost‑effective ICT systems in compliance with corporate and regional guidelines.
• Provide 24/7 support for hardware, software, and connectivity issues at Delhi site.

Technical Support & Development

• Troubleshoot hardware/software issues and resolve in‑house application bugs.
• Translate user requirements into system specifications and deliver timely solutions.
• Participate in client‑related activities to enhance service delivery through technology.
• Support cloud‑based systems (e.g., AWS, FreeBSD), CRM platforms (e.g., SFDC), and Microsoft applications (O365, Teams, SharePoint).

Project & Performance Management

• Lead local IT projects in alignment with Group and APMEA Region IT strategies.
• Manage IT budgets and ensure timely resolution of issues.
• Report on IT status and performance to the APMEA Region office.
• Ensure adherence to corporate IT standards and project timelines.

Administrative Management

• Promote cost‑effective service delivery and continuous improvement.
• Ensure appropriate staffing levels to support 24/7 IT operations.
• Drive competency development through structured training programs, certifications, and on‑the‑job learning.
• Evaluate team performance and align skill development with emerging technologies and business needs.
• Liaise with internal departments, regional offices, and external vendors.
• Foster teamwork and cross‑functional collaboration.
• Maintain effective relationships with telecom and system suppliers.

Application Management

• Joint ownership of any local applications with local business stakeholders.
• Support, maintenance and ongoing oversight of local applications.

Required Skills & Knowledge

• Experience with Microsoft Windows, Azure, Linux, AIX environments.
• Cloud systems for e‑commerce and call center applications.
• Programming in Visual Basic, Access, and web technologies.
• Strong understanding of networking and system architecture.

Required Qualifications & Experience

• Bachelor’s degree in information technology or computer science from a reputed university.
• Minimum 8 years of hands‑on ICT experience, including team leadership.
• Experience in fast‑paced, service‑oriented environments.

Required Languages

• Excellent written and spoken English.

Travel Requirements

Occasional travel for client training and service review meetings.