IT Manager

International SOS; Rayagada; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

International SOS is looking for a leader to manage Information and Communication Technology operations at its Delhi site. The role involves ensuring 24/7 infrastructure availability, providing technical support, and managing IT projects. Candidates should have a Bachelor’s degree in IT or Computer Science with at least 8 years of ICT experience. Additionally, strong skills in MS Windows, Azure, and networking are required. The position may involve occasional travel for client training and reviews.

Qualifications

• Minimum 8 years of hands-on ICT experience, including team leadership.
• Experience in fast-paced, service-oriented environments.
• Excellent written and spoken English.

Responsibilities

• Lead and manage all ICT operations at the Delhi site.
• Ensure uninterrupted availability of network infrastructure and telecommunication services.
• Provide 24/7 support for hardware and software issues.

Skills

Microsoft Windows

Azure

Linux

AIX

Network equipment management (Cisco, Catalyst, NetScreen)

Programming in Visual Basic, Access, web technologies

Cloud systems for e-commerce and call center applications

Strong understanding of networking and system architecture

Education

Bachelor’s degree in information technology or computer science

Job description

Overall Purpose Of The Job

To lead and manage all Information and Communication Technology (ICT) operations at the Delhi site, ensuring 24/7 availability of infrastructure, applications, and communication systems. The role includes strategic planning, hands‑on technical support, project leadership, and alignment with regional and corporate IT standards and policies.

Key Responsibilities

IT Operations & Infrastructure

• Ensure uninterrupted availability of network infrastructure, EPABX systems, and telecommunication services.
• Maintain secure, efficient, and cost‑effective ICT systems in compliance with corporate and regional guidelines.
• Provide 24/7 support for hardware, software, and connectivity issues at Delhi site.

Technical Support & Development

• Troubleshoot hardware/software issues and resolve in-house application bugs.
• Translate user requirements into system specifications and deliver timely solutions.
• Participate in client‑related activities to enhance service delivery through technology.
• Support cloud‑based systems (e.g., AWS, FreeBSD), CRM platforms (e.g., SFDC), and Microsoft applications (O365, Teams, SharePoint).

Project & Performance Management

• Lead local IT projects in alignment with Group and APMEA Region IT strategies.
• Manage IT budgets and ensure timely resolution of issues.
• Report on IT status and performance to the APMEA Region office.
• Ensure adherence to corporate IT standards and project timelines.

Administrative Management

• Promote cost‑effective service delivery and continuous improvement.
• Ensure appropriate staffing levels to support 24/7 IT operations.
• Drive competency development through structured training programs, certifications, and on‑the‑job learning.
• Evaluate team performance and align skill development with emerging technologies and business needs.

Communication & Collaboration

• Liaise with internal departments, regional offices, and external vendors.
• Foster teamwork and cross‑functional collaboration.
• Maintain effective relationships with telecom and system suppliers.

Application Management

• Joint ownership of any local applications with local business stakeholders.
• Support, maintenance and ongoing oversight of local applications.

Job Profile

Required Skills & Knowledge

• Experience with Microsoft Windows, Azure, Linux, AIX environments.
• Network equipment management (Cisco, Catalyst, NetScreen).
• Cloud systems for e‑commerce and call center applications.
• Programming in Visual Basic, Access, and web technologies.
• Strong understanding of networking and system architecture.

Required Qualifications & Experience

• Bachelor’s degree in information technology or computer science from a reputed university.
• Minimum 8 years of hands‑on ICT experience, including team leadership.
• Experience in fast‑paced, service‑oriented environments.

Required Languages

• Excellent written and spoken English.

Travel Requirements

Occasional travel for client training and service review meetings.