IT Executive

IPE Global Limited; Delhi; On-site; INR 500,000 - 700,000; Full time

Job summary

A consulting firm in Delhi is seeking an IT Support Specialist to provide comprehensive IT support across local and remote offices. The role includes troubleshooting hardware and software issues, managing user accounts, and ensuring network security. Ideal candidates should be graduates in Computer Science or IT with relevant certifications. Strong problem-solving and communication skills are necessary.

Qualifications

• Proven hands-on experience with IT systems.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Provide local IT Helpdesk support.
• Manage user accounts and access for O365 and ERP.
• Configure and deploy new systems.
• Maintain network security.
• Create and manage users in Active Directory.

Skills

Hardware & software troubleshooting

User account management

Network security

Microsoft O-365

Active Directory management

Education

Graduate in Computer Science / IT

Relevant certifications (MCSE, CCNA)

Tools

MAC OS

Windows

Job description

IPE Global Ltd. is a multi‑disciplinary development sector consulting firm offering a range of integrated, innovative and high‑quality services across several sectors and practices. We offer end‑to‑end consulting and project implementation services in the areas of Social and Economic Empowerment, Education and Skill Development, Public Health, Nutrition, WASH, Urban and Infrastructure Development, Private Sector Development, among others.
Over the last 26 years, IPE Global has successfully implemented over 1,200 projects in more than 100 countries. The group is headquartered in New Delhi, India with five international offices in the United Kingdom, Kenya, Ethiopia, Philippines and Bangladesh. We partner with multilateral, bilateral, governments, corporates and not‑for‑profit entities in anchoring the development agenda for sustained and equitable growth. We strive to create an enabling environment for path‑breaking social and policy reforms that contribute to sustainable development.

Role Overview

We are seeking a proactive and technically skilled IT Support Specialist to join our team. In this role, you will be responsible for delivering comprehensive IT support across local and remote offices, ensuring the smooth operation of hardware, software, and network systems. You will manage user accounts, configure and maintain IT infrastructure, and provide frontline assistance for system issues and application support. This position requires a hands‑on professional with strong troubleshooting skills, a solid understanding of IT systems and security, and the ability to work independently and collaboratively across departments.

Key Responsibilities

• Provide local IT Helpdesk support (hardware & software troubleshooting).
• Manage user accounts and access for O365, ERP, Firewall, and other platforms.
• Configure and deploy new systems with domain controller integration and required software installation.
• Provide support for operating systems and business applications.
• Ensure maintenance of IT equipment (both under warranty and out of warranty).
• Assist in procurement of IT assets, software, and services.
• Maintain accurate IT inventory records for hardware and software.
• Provide remote IT support for project offices and remote sites.
• Assist in maintaining network security including Firewall, Antivirus, and related security tools.
• Configure and support network devices (LAN, printers, network switches, etc.).
• Create and manage users, groups, and policies in Active Directory.
• Monitor and ensure the health status of servers, storage systems, and backups.

Technical Skills (Preferred)

• Hands‑on experience with MAC OS, Windows, Microsoft O‑365.

Qualifications

• Graduate in Computer Science / IT or equivalent.
• Relevant certifications (MCSE, CCNA, etc.) will be an added advantage.
• Strong problem‑solving, troubleshooting, and communication skills.