IT Infrastructure Professional II (L1 Storage & Backup Operations)

Nielsen Holdings Plc; Bengaluru; Sur place; INR 900 000 - 1 400 000; Plein temps

Résumé du poste

Nielsen is seeking an IT Infrastructure Professional II (L1 Storage & Backup Operations) to join our team in Bengaluru. The role focuses on storage operations with NetApp ONTAP or Pure Storage and requires backup knowledge in Veritas NetBackup or Cohesity, plus ITIL/ITSM proficiency.

The candidate will support L1 storage incidents and backup jobs in a 24x7 enterprise environment. Ideal candidates have 3–5 years of enterprise infrastructure experience, familiarity with ServiceNow, and strong

Qualifications

• 3–5 years hands-on enterprise infrastructure experience.
• Storage operations with NetApp ONTAP or Pure Storage.
• Backup knowledge with NetBackup or Cohesity.
• ITIL/ITSM knowledge required (Incident, Request, Change, Problem).
• Experience with ServiceNow or similar ITSM tools.

Responsabilités

• Monitor Storage infrastructure performance and capacity; identify issues.
• Perform L1 troubleshooting for NetApp/Pure Storage incidents and escalate as needed.
• Monitor backup jobs and investigate failed or partial jobs, alerts and restore requests.
• Carry out routine storage/backup operations per SOPs and runbooks.
• Log incidents, requests and changes in ITSM tool and ensure SLA compliance.
• Conduct shift handovers and maintain operational documentation.

Connaissances

Backup & Storage Ops

ITIL/ITSM

ServiceNow

Outils

NetApp ONTAP

Pure Storage

Veritas NetBackup

Cohesity

Description du poste

IT Infrastructure Professional II (L1 Storage & Backup Operations)

• Full-time

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future

ROLE SUMMARY

We are looking for an L1 Backup & Storage Operations Engineer with 3-5 years of hands-on enterprise infrastructure experience. Primary focus is Storage operations, with experience in either NetApp ONTAP or Pure Storage. Backup knowledge in Veritas NetBackup or Cohesity is required as a secondary skill. ITIL/ITSM knowledge is required

MUST-HAVE SKILLS

• 3-5 years relevant Backup / Storage / Infrastructure Operations experience.
• Strong primary Storage skill with either NetApp ONTAP OR Pure Storage.
• NetApp: SVMs, volumes, LUNs, NFS/CIFS, snapshots, capacity and replication/DR basics.
• Pure Storage: provisioning, volumes, capacity, snapshots/replication and monitoring basics.
• Secondary Backup skill in either Veritas NetBackup OR Cohesity: monitoring, failed jobs, restores, alerts and basic troubleshooting.
• ITIL/ITSM knowledge: Incident, Request, Change and Problem Management.
• ServiceNow or another ITSM/ticketing tool experience.
• Good incident handling, shift handover, documentation and escalation skills

GOOD-TO-HAVE

• SAN / Brocade / Cisco switch exposure.
• NetBackup appliances, MSDP, SLPs or catalog operations.
• Monitoring tools and alert-to-incident handling.
• Replication, DR activities or storage migrations.
• 24x7 / shift-based enterprise operations experience.

KEY RESPONSIBILITIES

• Monitor and support Storage infrastructure; identify capacity, performance, hardware and connectivity issues.
• Perform L1 troubleshooting for NetApp / Pure Storage incidents and elevate complex issues to L2/L3 or vendors.
• Monitor backup jobs and investigate failed/partial jobs, alerts and restore requests.
• Perform routine storage/backup operational activities as per SOPs and runbooks.
• Create and update incidents, requests and changes in ServiceNow/ITSM tool and maintain SLA compliance.
• Perform shift handovers, maintain operational documentation and communicate incidents clearly