IT Helpdesk Technician / VMware Operations & Support Engineer

Tocumulus Technology Solutions LLP; Bengaluru; Hybrid; INR 1,400,000 - 2,400,000; Full time

Job summary

Tocumulus Technology Solutions LLP is seeking an experienced IT Helpdesk Technician / VMware Operations & Support Engineer in Bengaluru. Hybrid work model with focus on high-availability VMware infrastructure across production, DR, and UAT environments.

Responsibilities include managing vSphere/VCF, VxRail/vSAN, incident RCA, security patching, and automation scripting. Strong ITIL process knowledge and vendor coordination are essential for this role.

Qualifications

• 5+ years of hands-on experience in enterprise VMware infrastructure operations.
• Expertise in VMware ESXi 7.x/8.x, vCenter, vSphere, HCX Migration, and VCF.
• Proven experience with Dell VxRail or similar HCI platforms and PowerCLI/PowerShell.
• Deep understanding of ITIL-based operations, change and incident management.

Responsibilities

• Administer VMware vSphere, ESXi, vCenter, and VCF with lifecycle management and health checks.
• Manage Dell VxRail and vSAN environments; coordinate hardware maintenance and firmware upgrades.
• Provide L2/L3 incident support; perform RCA and assist DR activities.
• Execute security patching, RBAC management, and audit support.
• Develop automation scripts with PowerCLI/PowerShell and maintain SOPs/runbooks.

Skills

VMware ESXi

vCenter Server

PowerCLI/PowerShell

ITIL/ITSM

VMware vSphere

VCF (VMware Cloud Foundation)

VxRail/vSAN

Scripting

VMware HCX Migration

Tools

Dell VxRail

vSAN

VMware Aria Operations

ServiceNow

Job description

Job Title: IT Helpdesk Technician / VMware Operations & Support Engineer

Work Mode: Hybrid / Work from Office

Compensation: As per industry standard market rates

Location: Bhartiya City, Bangalore

Position Overview

We are seeking an experienced IT Engineer to manage the day-to-day administration, support, maintenance, and optimization of our enterprise virtualization platforms. This role ensures the high availability, performance, security, and compliance of core VMware infrastructure, supporting mission-critical business applications across production, DR, and UAT environments.

Key Responsibilities

• VMware & VCF Operations: Administer VMware vSphere, ESXi (7.x/8.x), vCenter, HA, DRS, vMotion, and Storage vMotion. Operate VMware Cloud Foundation (VCF) environments, including SDDC Manager, Management Domains, and Workload Domains. Perform lifecycle management, patching, upgrades, and routine health checks.
  

• Storage & HCI Support: Manage Dell VxRail and vSAN environments. Monitor storage capacity, coordinate hardware maintenance, manage firmware upgrades, and work with external vendors for hardware incident resolution.
  

• Incident Management & RCA: Provide L2/L3 support for virtualization incidents. Troubleshoot compute, storage, and network layers, perform root cause analysis (RCA), and support disaster recovery (DR) activities.
  

• Security & Compliance: Execute vulnerability remediation, security patching, and RBAC permission management. Maintain cyber hygiene and support internal/external audit reviews.
  

• Automation & Documentation: Develop automation scripts using PowerCLI and PowerShell. Support monitoring platforms like VMware Aria Operations, maintain CMDB data, and author SOPs, runbooks, and technical documentation following ITIL processes.
  

Required Qualifications & Skills

• Experience: 5+ years of hands-on experience in enterprise VMware infrastructure operations (preferably in financial services or enterprise-scale environments).
  

• Core Technical Skills: Expertise in VMware ESXi 7.x/8.x, vCenter Server, vSphere, VMware HCX Migration, and VMware Cloud Foundation (VCF).
  

• Infrastructure & Automation: Proven experience supporting Dell VxRail or equivalent HCI platforms alongside scripting proficiency in PowerCLI/PowerShell.
  

• Process Knowledge: Deep understanding of ITIL-based operational frameworks, change management, and incident management.
  

Preferred Qualifications

• Experience with VMware NSX-T/NSX, VMware Aria Operations, VMware SRM, or Dell PowerFlex.
  

• Familiarity with enterprise storage, networking concepts, and ticketing platforms like ServiceNow.