Executive - Helpdesk

Cushman & Wakefield; Telangana; On-site; INR 250,000 - 350,000; Full time

Job summary

Cushman & Wakefield India is seeking an Executive - Helpdesk to provide first-level technical support to residents and staff. You will be the front liner, resolve basic issues, log incidents, and ensure timely closures across all company-supported applications.

The role requires strong English, good communication, and the ability to troubleshoot LAN/WAN related problems. Based in Telangana, India, you will track problems, prepare weekly reports, and escalate when needed.

Qualifications

• Proven experience in providing Help Desk support.
• Proficient in written and spoken English.
• Experience with help desk software and remote control tools.
• Strong client-facing and communication skills.
• Bachelors degree or equivalent.

Responsibilities

• Provide first level contact and resolve TM issues.
• Log and track all help desk interactions.
• Redirect problems to the appropriate resources.
• Prepare weekly activity reports on issues.
• Follow standard help desk procedures and document resolutions.
• Assist residents and staff via chat, email, or phone.
• Escalate unresolved issues to higher support levels.

Skills

Help desk experience

English proficiency

Client-facing communication

Troubleshooting

Multi-tasking

Education

Bachelors or equivalent

Tools

Help desk software

Remote control

Databases

Job description

Job Description:

Job Title

Executive - Helpdesk

Job Description Summary

Job Description

Job Title: Helpdesk Executive

Looking for a customer service-oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner, and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

• Provide first level contact and convey resolutions to TM’s issues
• Circulate day to day activities and Events
• Support Space queries
• Support TMs attendance and maintain leave trackers
• Properly elevate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk TMs through problem solving process
• Follow up with TMs, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed TMs’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Follow Standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Responding to Queries of Staff in person or through Chat, email or Phone on all company supported applications.
• Redirect problem to correct resource
• Serve as liaison between Residents and the Staff to resolve issues.
• Follow up with Residents and management to ensure complete resolution of issues and document Resolutions for further reference
• Prepare Weekly Activity Report about Issues raised by the residents and proper action taken on it by the respective department
• Resolve technical problems with Local area networks and Wide area networks.
• Identify and elevate situation requiring urgent attention
• Track & route problems and requests
• Share weekly helpdesk data in excel

Requirements And Skills

• Proven working experience in providing Help Desk support
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• B. Degree in any, or equivalent

Requirements

INCO: “Cushman & Wakefield”