IT Help Desk Analyst

Externix; India; On-site; INR 279,000 - 446,400; Full time

Job summary

Externix is looking for an IT Support specialist in Gurugram, Haryana. You will provide first-level technical support, troubleshoot hardware/software issues, and ensure smooth IT operations.

Your tasks will include responding to support tickets, troubleshooting problems, and setting up workstations for new employees. A Bachelor's degree in IT is required, along with knowledge of Windows and networking. Certifications like CompTIA A+ or ITIL are a plus.

Qualifications

• Bachelor's degree in IT or related field.
• Knowledge of Windows and networking.
• Familiarity with ticketing systems.

Responsibilities

• Respond to IT support tickets and resolve technical issues.
• Troubleshoot hardware, software, and network problems.
• Set up and configure workstations for new employees.
• Maintain IT asset inventory and documentation.
• Escalate complex issues to senior IT staff as needed.

Skills

Knowledge of Windows

Basic troubleshooting

Good communication skills

Problem-solving skills

Education

Bachelor's degree in IT or related field

Tools

Ticketing systems

Job description

IT Support Gurugram, Haryana Full-time As per industry standards

About This Role

Provide first-level technical support, troubleshoot hardware/software issues, and ensure smooth IT operations for the organization.

Key Responsibilities

• Respond to IT support tickets and resolve technical issues
• Troubleshoot hardware, software, and network problems
• Set up and configure workstations for new employees
• Maintain IT asset inventory and documentation
• Escalate complex issues to senior IT staff as needed

Requirements

• Bachelor's degree in IT or related field
• Knowledge of Windows, networking, and basic troubleshooting
• Familiarity with ticketing systems
• Good communication and problem-solving skills
• Certifications like CompTIA A+ or ITIL are a plus