Sr. IT Support Engineer L2 @ Gurugram (Immediate joiners required)

Team Computers; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Team Computers is seeking an Analyst - Sr. IT Support Engineer based in Gurgaon (Work from Office). The role requires strong IT support experience, excellent communication, and the ability to manage Zendesk tickets and Active Directory tasks.

Key responsibilities include incident triage, SOP adherence, and cross-team collaboration across Infrastructure, CRM, Web, and Business units. 5 days a week, rotational shifts, with a focus on customer service and timely issue resolution.

Qualifications

• Minimum 4 years of experience in IT support or IT helpdesk.
• Strong communication and customer service orientation.
• Ability to triage incidents and adhere to SOPs.

Responsibilities

• Incident triage and prioritization.
• Documentation and ticket updates with SLA awareness.
• Escalation management to L2/L3 teams.
• User onboarding and offboarding administration.
• Collaborate with Infrastructure, CRM, Web, and Business teams.

Skills

Customer service

Excellent communication

Problem solving

Time management

Team collaboration

Documentation

Tools

Zendesk

Microsoft 365

Active Directory

Kaseya

SCCM

MSCRM

Job description

Greetings!

Job Title: Analyst - Sr. IT Support Engineer

Location: Gurgaon (Work from Office)

Shift: Rotational

5 days working (Mon to Fri)

Experience: Min 4 Years

Excellent communication skill required

Technical Skills

• Zendesk ticket management and routing.
• Microsoft 365 and Active Directory administration.
• Password resets, account unlocks, and distribution group management.
• VPN and MFA support.
• Windows desktop and Office application support.
• Kaseya remote support tools and SCCM
• Basic MSCRM and web application support.
• User onboarding and offboarding administration.

Operational Skills

• Incident triage and prioritization.
• SOP and KB adherence.
• Documentation and ticket updates.
• Escalation management to L2/L3 teams.
• Service ownership and SLA awareness.

Soft Skills

• Customer service orientation.
• Effective communication.
• Problem-solving mindset.
• Time management.
• Team collaboration across Infrastructure, CRM, Web, and Business teams.