IT Help Desk Executive

Progressive Techserve; Gurugram District, Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Progressive Techserve in Gurgaon is seeking an IT Help Desk Executive to join our IT Support team. The successful candidate will provide first-level IT assistance, address user queries, and help resolve standard technical issues.

You will coordinate with internal teams and external vendors to ensure timely incident resolution and service requests, while demonstrating strong communication and a customer-focused approach. Fresher candidates with 0–1 year experience are welcome to apply.

Qualifications

• Fresh graduates with 0–1 year IT support experience.
• Good communication and customer service skills.
• Willingness to learn in a fast-paced environment.

Responsibilities

• Provide first-level IT support and address user queries.
• Troubleshoot basic technical issues and coordinate with internal teams.
• Coordinate with external vendors to resolve IT incidents and service requests.

Job description

Role & responsibilities

Position- IT Help Desk Executive

Location- Gurgaon

Experience- Fresher ( 0- 1 Years )

Working Days- 6 Days

Job Description IT Helpdesk Executive

Job Summary

We are looking for a motivated and enthusiastic IT Helpdesk Executive to join our IT Support team. The candidate will be responsible for providing first-level IT support, addressing user queries, troubleshooting basic technical issues, coordinating with internal teams and external vendors, and ensuring the timely resolution of IT-related incidents and service requests.

The ideal candidate should have good communication and customer service skills, a problem-solving attitude, and a willingness to learn and work in a fast-paced environment.