IT Hardware Engineer L1

Comprint Tech Solutions; Bhiwandi; On-site; INR 300,000 - 500,000; Full time

Job summary

Comprint Tech Solutions is seeking an IT Enterprise Hardware Engineer – L1 to provide onsite field support for enterprise servers and IT infrastructure. You will handle hardware troubleshooting, basic OS support, installation, maintenance and field service activities.

The role requires 1–2 years of experience, willingness to travel and ability to work onsite at client locations. Training on Dell/HPE/Lenovo hardware and server diagnostics is included as needed.

Qualifications

• Diploma/BE/B.Tech/B.Sc./CCNA/MCSE or equivalent IT qualification.
• CCNA/MCSE or equivalent IT qualification is advantageous.

Responsibilities

• Install, rack mount and commission enterprise servers.
• Troubleshoot hardware and replace server components.
• Basic Windows Server and Linux OS installation and troubleshooting.
• Configure basic IP, DNS, Gateway and network connectivity.
• Perform BIOS/firmware upgrades and health checks.
• Travel to customer locations for onsite support as required.
• Coordinate with L2/L3 teams and OEM support for complex issues.
• Prepare service/activity reports according to customer SOPs.

Skills

Enterprise server hardware

Windows Server

Linux basics

Networking basics

Troubleshooting

Onsite travel

Education

Diploma/BE/B.Tech/B.Sc./CCNA/MCSE or equivalent IT qualification

Job description

Position: IT Enterprise Hardware Engineer – L1

Job Type: Field Support

Experience: 1–2 Years

Job Summary:

We are looking for an IT Hardware Engineer to provide onsite L1/L2 support for enterprise servers and IT infrastructure. The engineer will be responsible for hardware troubleshooting, basic OS-level support, installation, maintenance, and field service activities.

Key Responsibilities:

• - Installation, rack mounting and commissioning of enterprise servers.
• - Hardware troubleshooting and replacement of server components.
• - Basic knowledge of Dell, HPE and Lenovo servers.
• - Troubleshoot CPU, RAM, HDD/SSD, RAID, PSU, NIC and other hardware issues.
• - Perform RAID configuration and basic server hardware configuration.
• - BIOS/firmware upgrade and hardware health checks.
• - Basic Windows Server and Linux OS installation and troubleshooting.
• - Configure basic IP, DNS, Gateway and network connectivity.
• - Perform server reboot, power cycle and basic diagnostic activities.
• - Follow customer SOPs and prepare service/activity reports.
• - Coordinate with L2/L3 teams and OEM support for complex issues.
• - Travel to customer locations for onsite support as required.

Required Skills:

• - Good knowledge of enterprise server hardware.
• - Basic Windows Server/Linux knowledge.
• - Basic RAID and storage knowledge.
• - Basic networking knowledge.
• - Good troubleshooting and communication skills.
• - Willingness to work onsite and travel as required.

Qualification:

Diploma/B.E./B. tech /B.Sc./CCNA/MCSE or equivalent IT qualification.

Preferred:

Experience with HPE ProLiant, Dell PowerEdge, Lenovo Think System, iLO/iDRAC, RAID controllers and server diagnostics