IT Executive

Fronius; Pune District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Excellent Working Conditions

Flexible extended shifts

Weekend work allowed

Job summary

Fronius Pune seeks a proactive IT Support Executive to handle hardware troubleshooting, OS installation, and device configuration for desktops, laptops, and mobiles. You will monitor networking tools, manage Outlook, and resolve ticketed issues while collaborating with vendors and expanding your technical knowledge.

The role requires English communication, IT graduate/diploma, and readiness to extend shifts or work weekends as needed. Excellent working conditions offered.

Qualifications

• Hardware and software troubleshooting across desktops, laptops, and mobile devices.
• OS installation and configuration (Windows 10).
• Configuration of standard software per company policy.
• Handling tickets from opening to closure in the ticketing system.

Responsibilities

• Provide desk-side IT support for desktop, laptop, printer, and mobile devices.
• Install, configure and maintain OS and software as per policy.
• Troubleshoot network and LAN/WAN issues at first level.
• Monitor Spectrum Networking Tool and report anomalies.
• Attend and resolve desktop, laptop, printer, and mobile calls; update tickets.
• Vendor coordination and timely escalation when needed.
• Research and learn new technologies to improve support processes.

Skills

Hardware troubleshooting

OS installation

Laptop configuration

Android device configuration

Hard disk encryption

Airwatch management

Spectrum networking tool monitoring

Outlook configuration

Ticket management

Vendor management

Software installation/configuration

Peripheral troubleshooting

LAN/WAN troubleshooting

Technical learning & research

Education

IT Graduate/Diploma with 2 Years’ Working Experience

Tools

MS Outlook

Airwatch

Spectrum Networking Tool

Job description

Requirements:

• Hardware trouble shooting, Installation of OS(Windows 10), Laptop Configuration, Android Mobile Phone Configuration, Hard disk Encryption, Airwatch Management


• Spectrum Networking Tool Monitoring


• Installation, configuration and maintenance of MS-Outlook client’s, solving mailbox related problems


• To attend and resolve all the desktop(Laptop, Mobile, Printer) calls as agreed


• Vendor management as required


• Managing the installation and configuration part of all standard software as per the company policy


• Opening Footprint Tickets for all the issues, Updating Tickets and closure of Tickets


• Resolving, troubleshooting peripheral devices like scanners, printers on a day-to-day


• Network Management: Providing 1st level troubleshooting, diagnosis & maintaining LAN/WAN along with if Up gradation required.


• Troubleshooting and technical assistance to all types of Desktop/Laptop/Printer/Mobile quipment including all peripheral devices.


• Reporting to Supervisor on Day to Day basis.


• Should be up to date and find exciting new Technologies, ability to learn independently and should do a lot of Research.

Qualifications

• IT Graduate/Diploma with 2 Years’ Working Experience


• Excellent written and verbal communications skills


• Fluent English in both speaking and writing

Additional Information

• Excellent Working Conditions in a dynamic and strong growing organization


• Should be Flexible of Extending Shift whenever required or working on Weekends


• For the first year this position would be on company payroll and depending upon the performance absorption would be done.