It Executive

Thyrocare; Indore District; On-site; INR 223,200 - 468,720; Full time

Job summary

Thyrocare in Indore, Madhya Pradesh, India is seeking an IT Support professional with 1-3 years of experience to assist warehouse staff with hardware, software, and network issues. The role involves first-line support, troubleshooting, inventory management, and user training.

The ideal candidate will be customer-focused, detail-oriented, and able to work independently or in a team, with willingness to work shifts as required.

Qualifications

• 1-3 years of IT support experience, preferably in warehouse or logistics.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Basic knowledge of network systems.
• Excellent problem-solving and troubleshooting skills.
• Customer-focused with strong communication and interpersonal abilities.
• Ability to work independently and in a team.
• Detail-oriented and well-organized.
• Willingness to work in shifts or extended hours if required.

Responsibilities

• Help Desk Support: first point of contact for warehouse staff seeking tech assistance, in person and remotely.
• Provide prompt resolution of hardware, software, and network issues.
• Diagnose and resolve issues related to IT equipment such as printers and scanners.
• Escalate complex problems to IT team or vendors and follow up.
• Inventory management: maintain IT hardware/software licenses and assist in deployment.
• Data security and backups: ensure security measures and regular backups.
• User training and documentation: conduct training and maintain IT process docs.

Skills

IT support

Hardware knowledge

Operating systems

Software applications

Networking basics

Problem solving

Customer focus

Communication skills

Teamwork

Detail oriented

Shift work

Education

Any Graduate

Job description

Job Description

Any Graduate

Qualifications

• Proven experience (1-3 years) in providing IT support, preferably in a warehouse or logistics setting.
• Strong knowledge of computer hardware, operating systems, and software applications, basic network systems.
• Excellent problem-solving and troubleshooting skills.
• Customer-focused with outstanding communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Detail-oriented and well-organized.
• Willingness to work in shifts or extended hours if required.

Responsibilities

1. Help Desk Support:
   • Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
   • Provide prompt and efficient resolution of hardware, software, and network-related issues.
2. Troubleshooting and Problem Resolution:
   • Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
   • Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.
3. Inventory Management:
   • Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
   • Assist in the procurement and deployment of new IT assets as needed.
4. Data Security and Backup:
   • Ensure data security measures are followed, including regular backups of critical systems and data.
   • Assist in implementing security protocols to protect sensitive information.
5. User Training and Documentation:
   • Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage.
   • Maintain documentation for IT processes, troubleshooting guides, and user manuals.