IT/Desktop Support (Backfill)

Sky Systems, Inc. (SkySys); Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Sky Systems, Inc. (SkySys) is seeking an IT Infrastructure Support professional in Gurugram to handle field support, troubleshoot desktops, printers, laptops and peripherals, and assist with network-related tasks.

You will work with Windows, Mac, and Linux OS environments, manage basic LAN/WAN setups, and use ticketing systems such as ServiceNow or Remedy to resolve end-user issues. Flexibility for onsite sites will be required.

Qualifications

• Minimum 2 years of strong experience providing IT Infrastructure field support including troubleshooting hardware, software, and OS issues without impacting hardware warranty or security compliance requirements.
• Experience in installing, troubleshooting and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience of ticketing tools (ServiceNow / Remedy etc.).

Skills

Desk-side support

TCP/IP networking

Printer support

OS troubleshooting

ServiceNow / Remedy

Customer interaction

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Requirements:

Technical

• Minimum 2 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

Experienced in repeat call analysis and developing preventive actions

Experienced in Problem management

• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.),

Non-Technical

• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules