Full Stack Developer (ServiceNow) – AI Automation Roles

Winzons; India; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

HARP Technologies & Services is seeking a highly skilled Full Stack ServiceNow Developer to design, develop, and deploy AI-driven workforce solutions within the ServiceNow platform. The role focuses on building autonomous digital agents to support IT, business, and agile practices.

You will work across backend and frontend with Flow Designer, REST/SOAP APIs, and modern UI components, collaborating with product managers, data scientists, and stakeholders to deliver scalable, intelligent

Qualifications

• 5+ years of hands-on development with ServiceNow custom apps and modules (ITSM/ITOM/SPM).
• Proficiency in JavaScript, Glide API, HTML/CSS and modern UI frameworks within ServiceNow.

Responsibilities

• Design, develop, and customize ServiceNow applications to enable AI-augmented workflows.
• Build backend workflows and modern UI components (Flow Designer, Now Experience, UI Builder).
• Integrate ServiceNow with external AI services and data sources for automation and insights.
• Architect autonomous AI agents for roles like Scrum Master AI and Application Analyst AI.
• Collaborate with stakeholders and agile teams; participate in backlog refinement and demos.

Skills

ServiceNow development

JavaScript

Glide API

AngularJS/React

HTML/CSS

Flow Designer

IntegrationHub

REST/SOAP APIs

AI/ML concepts

Agile/Scrum

Tools

Jenkins

Git

CI/CD pipelines

Job description

Company Name: HARP Technologies & Services

Job Role: Full Stack Developer

Experience Required: 5-15 Years

Work Mode: Hybrid / On-site (based on location)

Location: Pune, Mumbai, Chennai, Bangalore, Hyderabad, Noida, Kolkata, Nagpur, Ahmedabad, Indore, Coimbatore

Notice Period: Immediate to 30/45 Days

Skill Focus: ServiceNow Agentic AI, Full Stack Development

Industry: IT Services / Enterprise Automation / AI Solutions

We are on the lookout for a highly skilled Full Stack ServiceNow Developer to join our dynamic team. This role is pivotal in designing, developing, and deploying next-generation AI-driven workforce solutions within the ServiceNow platform. The developer will be instrumental in crafting autonomous digital agents that serve as AI Scrum Masters and AI Application Analysts, facilitating smarter, faster, and more adaptive workflows across the enterprise.

This position demands expertise in ServiceNow development both backend and frontend, a robust understanding of AI/ML integrations, and the ability to architect scalable digital workflows. The successful candidate will collaborate closely with product managers, data scientists, and business stakeholders to create agentic workforce solutions that enhance and automate key IT, business, and agile practices.

Key Responsibilities

• Design, develop, and customize applications on the ServiceNow platform (ITSM, ITOM, SPM, etc.) to enable AI-augmented workforce solutions.
• Build full stack components backend workflows (Flow Designer, Script Includes, Business Rules, REST/SOAP APIs) and modern UI/UX (Service Portal, Now Experience, UI Builder, React components).
• Integrate ServiceNow with external AI services, APIs, and data sources to enable decision automation, predictive insights, and conversational agents.
• Architect and implement autonomous AI agents in ServiceNow that perform roles such as Scrum Master AI employee (e.g., sprint planning, backlog grooming, velocity tracking, reporting) and Application Analyst AI employee (e.g., incident triage, root cause analysis, application monitoring).
• Develop capabilities for self-learning, adaptive recommendations, and dynamic workflow execution.
• Leverage LLMs, machine learning, and orchestration tools to simulate human-like reasoning and task execution within ServiceNow.
• Partner with business stakeholders, Scrum teams, and application owners to translate requirements into technical solutions.
• Participate in Agile ceremonies and actively contribute to backlog refinement, sprint planning, and demos.
• Enable AI Scrum Master to automate team metrics, reporting, risk identification, and sprint forecasting.

Required Skills & Qualifications

• 5+ years of hands-on development experience with ServiceNow custom apps, ITSM, ITOM, SPM modules.
• Proficiency in JavaScript, Glide API, AngularJS/React, HTML, CSS within the ServiceNow ecosystem.
• Strong understanding of ServiceNow architecture, Flow Designer, IntegrationHub, Script Includes, Business Rules, ACLs, CMDB.
• Experience with full stack development frontend (Now Experience portals) and backend (server-side scripts, API integrations).
• Familiarity with AI/ML concepts and integration of ServiceNow with LLMs, chatbots, or automation frameworks.
• Proven ability to design and implement autonomous digital workflows and intelligent automation.
• Solid understanding of Agile/Scrum methodologies and how to apply them in ServiceNow delivery.
• Strong problem-solving and communication skills with the ability to interact effectively with both technical and non-technical stakeholders.

Preferred Skills

• Exposure to DevOps practices (Jenkins, Git, CI/CD pipelines) for ServiceNow.
• Certifications : ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in ITSM/CSM/ITOM, ServiceNow Micro-Certifications (IntegrationHub, Predictive Intelligence).