Infrastructure Automation Engineer

Ascendion; Bengaluru; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

Ascendion in Bengaluru seeks an Infrastructure Automation Engineer to design, build, and operate intelligent automation across IT operations and enterprise processes. You will work on agentic automation, AI/ML-driven decisioning and end-to-end orchestration with Jira, ServiceNow, Power Automate, and custom frameworks.

The role combines scripting with integration skills to enable autonomous workflows, reduce manual effort, improve reliability, and accelerate resolution in a hybrid work model.

Qualifications

• 4 - 6 years of experience in IT automation, orchestration or platform engineering.
• Hands-on with Jira OR ServiceNow automation and integrations OR Power Automate / Logic Apps.
• Proficiency in Python and/or JavaScript for automation.

Responsibilities

• Develop automation scripts using Python, JavaScript, PowerShell, or Bash.
• Build and consume REST/SOAP APIs, webhooks, and event-driven integrations.
• Ensure idempotency, error handling, retries and observability.
• Maintain CI/CD pipelines and version control.

Skills

IT automation

Jira automation

ServiceNow automation

Power Automate

Python

JavaScript

Git

Tools

Jira

ServiceNow

Power Automate

Logic Apps

Git

Job description

Job Title: Infrastructure Automation Engineer

Job Type: Full-Time

Work Mode: Hybrid (3 Days Office)

Location: Koramangala, Bengaluru

Experience: 6 - 12 Years

Working Hours: 5 PM - 2 AM

Role Summary

We are seeking a highly skilled Infrastructure Automation Engineer to design, build, and operate intelligent automation solutions across IT Operations and enterprise processes. The role focuses on knowledge around agentic automation, AI/ML-driven decisioning and strong experience on end-to-end orchestration using platforms such as Jira, ServiceNow, Power Automate, and custom agentic frameworks. The ideal candidate blends strong scripting and integration skills with process thinking, enabling autonomous or semi-autonomous workflows that reduce manual effort, improve reliability, and accelerate resolution.

Key Responsibilities

Scripting & Integrations

• Develop automation scripts using Python, JavaScript, PowerShell, or Bash.
• Build and consume REST/SOAP APIs, webhooks, and event-driven integrations.
• Handle authentication mechanisms (OAuth, tokens, certificates).
• Ensure idempotency, error handling, retries and observability in automations.

Process Automation & Optimization

• Analyze IT and business processes to identify automation opportunities.
• Translate manual SOPs and runbooks into digital and agentic runbooks.
• Drive process standardization before automation.
• Measure automation effectiveness (MTTR reduction, effort saved, success rate).

Governance, Reliability & Security

• Implement logging, monitoring, and alerting for automation flows.
• Ensure compliance with security, access control, and audit requirements.
• Maintain version control, CI/CD pipelines, and environment promotion strategies.
• Define automation guardrails, rollback strategies, and kill-switch mechanisms.

Platform & Tooling

• Develop advanced automations using ServiceNow, Build workflows and orchestrations using Microsoft Power Automate, Logic Apps, and connectors.
• Integrate with monitoring tools, ticketing systems, cloud platforms, and enterprise applications.

Core Skills

Required Skills & Experience

• 4 - 6 years of experience in IT automation, orchestration or platform engineering.
• Strong hands-on experience with Jira OR ServiceNow automation and integrations OR experience with Power Automate / Logic Apps for enterprise workflows.
• Proficiency in Python and/or JavaScript for automation and agent logic.

Agentic & AI/ML

• Knowledge on agent-based automation or AI-driven workflows.
• Understanding of LLMs, ML models, prompt orchestration and tool calling.
• Knowledge on integrating AI services (Azure AI, OpenAI APIs, or similar).

Integration & Systems

• Strong API integration experience across ITSM, monitoring, cloud, and SaaS tools.
• Familiarity with cloud platforms (Azure/AWS/GCP) and event-driven architectures.
• Experience automating across hybrid environments.

Preferred / Nice To Have

• Knowledge of AIOps, monitoring automation, and incident remediation.
• Experience with ServiceNow IRM, ITOM, or CSM modules.
• Exposure to RPA tools alongside API-based automation.
• DevOps experience (Git, pipelines, IaC concepts).