Assistant It Manager

Hill Spring International School; Mumbai; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Hill Spring International School is seeking an Assistant Manager - IT to oversee, maintain, and optimise the school’s IT infrastructure, including servers, virtualization, network systems, and cloud apps. This role demands hands-on technical leadership bridging daily operations, budgeting, and strategic planning.

The ideal candidate will ensure maximum uptime, data security, and seamless digital operations for students, faculty, and administration, while aligning with management goals.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering or related field.
• 5–8 years of IT infrastructure management experience.
• Experience in educational institutions is a strong plus.
• Certifications such as CCNA, MCSA or ITIL are desirable.

Responsibilities

• Infrastructure & core IT operations: manage network, server, and cloud infrastructure for high uptime.
• Connectivity management: ensure reliable Internet and backup links for uninterrupted learning.
• Virtualization & cloud: administer VMs and Microsoft 365 and other cloud apps.
• Daily IT support and disaster recovery planning with the team.
• Budgeting and cost control: assist MD with IT budgets and cost optimisation.
• Asset management: track hardware lifecycles, licenses, AMCs, renewals.
• Vendor relations: negotiate contracts and monitor SLAs with providers.
• Project delivery: plan and execute IT upgrades within timelines and budgets.
• Training, compliance & reporting: run IT training, SOPs, and executive reports.

Skills

Network management

Virtualization

Vendor management

Budgeting

Technical leadership

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering

5–8 years IT infrastructure experience

Tools

Microsoft 365 Administration

Windows Server

SQL

VMware

Job description

The Assistant Manager - IT will be responsible for overseeing, maintaining, and optimising Hill Spring International School’s entire IT infrastructure, including physical servers, virtual environments, network systems, and cloud applications. This role requires a hands‑on technical leader who can seamlessly bridge the gap between daily IT operations, vendor management, budget control, and strategic planning.

The ideal candidate will ensure maximum system uptime, data security, and seamless digital operations for students, faculty, and administration, while ensuring strict alignment with management goals.

Key Responsibilities

1. Infrastructure & Core IT Operations

• Network & Server Management: Monitor, configure, and maintain all network equipment (switches, routers, firewalls, Wi-Fi access points) and physical/virtual server infrastructure to ensure 99.9% uptime.
• Connectivity: Actively manage and monitor Internet Leased Lines (ILS) and backup connectivity to ensure uninterrupted digital learning and administrative operations.
• Virtualization & Cloud: Administer and maintain Virtual Machines (VMs), Microsoft 365 ecosystem (emails, SharePoint, Teams), and other school‑deployed cloud applications.
• Daily Support: Oversee routine IT maintenance, troubleshooting, data backups, and disaster recovery protocols while working closely with IT team members.

2. Financial Management & Strategic Planning

• Budgeting & Cost Control: Assist the MD in preparing annual IT budgets; identify opportunities for cost optimisation without compromising system integrity or security.
• Renewals & Assets: Track and manage hardware lifecycles, software licenses, annual maintenance contracts (AMCs), and timely renewals.
• Vendor Relations: Act as the primary point of contact for IT vendors, ISPs, and service providers. Evaluate vendor performance, negotiate contracts, and ensure strict adherence to SLAs (Service Level Agreements).
• Project Delivery: Plan and execute IT projects (e.g., infrastructure upgrades, software rollouts, security enhancements) within approved timelines and budgets.

4. Training, Compliance & Reporting

• Internal Training: Design and conduct routine IT orientation and training sessions for academic and non-academic staff to improve digital literacy and data security awareness.
• SOP Implementation: Develop and enforce Standard Operating Procedures (SOPs) for IT support, especially during critical academic periods like examination seasons.
• Executive Reporting: Provide regular uptime, security, budget compliance, and project status reports directly to the Managing Director.

Required Qualifications & Experience

Education & Background

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience: 5 to 8 years of proven experience in IT infrastructure management, with a strong background in handling networks, servers, Windows client/ server, MacOS, Cellular OS, cloud ecosystems and basic knowledge of HTML, C or C++ with MS SQL. Prior experience in an educational institution is a strong plus.

Professional Certifications (Highly Preferred)

• Networking: CCNA (Cisco Certified Network Associate) or equivalent validation of routing, switching, and network security competencies.
• Systems & Cloud: MCSA (Microsoft Certified Solutions Associate) or modern equivalent role-based Microsoft Certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert / Azure Administrator Associate).
• IT Service Management: ITIL v3/v4 Foundation or higher, demonstrating an understanding of standardised IT service delivery, incident management, and change governance.

Technical & Soft Skills

• Proficiency in network administration (Cisco, Sophos firewalls, Ruckus, Aruba or similar enterprise hardware) and virtualisation technologies.
• Expertise in Microsoft 365 administration and cloud-based application management.
• Strong negotiation, project management, and cross‑functional communication skills. Ability to translate complex technical issues into clear business insights for executive leadership.