IT ADMIN (COMPUTER HARDWARE)

Beyond Border Consultants; Surat; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

On-site work in major cities

Structured upskilling and career path

Performance-based incentives

Job summary

Beyond Border Consultants is seeking an IT Hardware Support Engineer to install, configure, and maintain desktops, servers, and network hardware at on-site client locations. You will diagnose hardware failures, perform OS deployments, and manage firmware updates.

The role requires hands-on experience with MDT/SCCM, ServiceNow, asset tracking, and vendor coordination for RMA processes. Strong documentation and remote support capabilities are essential.

Qualifications

• Must-Have: Hardware troubleshooting.
• Must-Have: Windows OS deployment.
• Must-Have: BIOS/UEFI configuration.
• Must-Have: Server rack installation.
• Must-Have: ServiceNow.
• Must-Have: Remote desktop tools.
• Must-Have: Asset management.
• Must-Have: Vendor RMA process.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, servers, and network hardware at on-site client locations.
• Diagnose and resolve hardware failures—BIOS, RAM, drives, power supplies, motherboards with minimal downtime.
• Perform imaging, OS deployment (Windows 10/11, macOS), and driver updates using MDT or SCCM.
• Support peripherals (monitors, docking stations, scanners) and ensure firmware updates are applied.
• Coordinate with vendors for RMA, warranty claims, and spare part procurement under SLA timelines.
• Document hardware inventory, asset tags, and repair logs in CMDB systems like ServiceNow or ManageEngine.

Skills

Hardware troubleshooting

Windows OS deployment

BIOS/UEFI configuration

Server rack installation

Remote desktop tools

Asset management

Vendor RMA process

CompTIA A+

Tools

SCCM/MDT

ServiceNow

Job description

About The Opportunity

A dynamic IT services & infrastructure consultancy operating across India, we empower mid-market and enterprise clients to maintain resilient, secure, and high-availability hardware environments. Our team ensures seamless desktop, server, and network hardware operations for clients across BFSI, manufacturing, and logistics sectors—delivering operational continuity through proactive maintenance, rapid troubleshooting, and vendor coordination.

Role & Responsibilities

• Install, configure, and maintain desktops, laptops, printers, servers, and network hardware across on-site client locations.
• Diagnose and resolve hardware failures—BIOS, RAM, drives, power supplies, motherboards with minimal downtime.
• Perform imaging, OS deployment (Windows 10/11, macOS), and driver updates using MDT or SCCM.
• Support peripherals (monitors, docking stations, scanners) and ensure firmware updates are applied.
• Coordinate with vendors for RMA, warranty claims, and spare part procurement under SLA timelines.
• Document hardware inventory, asset tags, and repair logs in CMDB systems like ServiceNow or ManageEngine.

Skills & Qualifications

• Must-Have
• Hardware troubleshooting
• Windows OS deployment
• BIOS/UEFI configuration
• Server rack installation
• ServiceNow
• Remote desktop tools
• Asset management
• Vendor RMA process
• Preferred
• CompTIA A+ certification
• Experience with SCCM/MDT
• Basic network cabling (Cat6, RJ45)

Benefits & Culture Highlights

• On-site support roles across top-tier clients in Mumbai, Pune, Bangalore, and Delhi-NCR.
• Structured career path with certified technical upskilling support.
• Performance-linked incentives and fast-track promotion for high-impact contributors.

Skills: rma,asset management,availability,servicenow,network hardware,it,windows,basic,troubleshooting