ISSRRN0001653 - Infra Tech Support Practitioner

Accenture PLC; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture PLC in Gurugram, India seeks a Service Desk professional to ensure production systems are available and incidents are resolved efficiently. You will drive outage resolution, restore services, and contribute to disaster recovery and data retention practices.

The role requires intermediate Service Desk Management, beginner Service Desk Voice Support, and a Bachelor's degree. Prior related skills are a plus, with opportunities for growth within a collaborative team.

Qualifications

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Advantageous to have prior experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Service Desk Voice Support

Related skills

Education

Bachelor's Degree

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We warmly invite you to join us in this exciting journey of growth and shared success.

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate customer service skills.
• Beginner technical troubleshooting skills.
• Intermediate time management skills.

Important Notice

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