ISSRRN0001084 - Infra Tech Support Practitioner

Accenture PLC; Bengaluru; On-site; INR 520,000 - 760,000; Full time

Job summary

Accenture PLC is seeking a skilled Service Desk professional in Bengaluru to ensure production systems remain available and compliant with SLAs. You will lead incident resolution, communicate clearly during outages, and drive rapid restoration of services.

The role requires advanced Service Desk management, beginner-level voice support, and at least two years of relevant experience, backed by a Bachelor's degree.

Qualifications

• Advanced proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Minimum of 2 years of experience in related skills.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate restoration of service to production environment efficiently.
• Maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Advanced proficiency in Service Desk

Beginner proficiency in Service Desk

2+ years of experience

Education

Bachelor's Degree

Job description

The Work

Discover the opportunity to make impactful decisions and foster collaboration across multiple groups. You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions. Providing thoughtful solutions to challenges within your immediate group and beyond will be an essential part of your journey. Embrace this chance to grow and make a meaningful difference.Ensure production systems are available and operating according to defined service level agreements.Drive incident and outage resolution while maintaining clear and timely communication.Facilitate the restoration of service to the production environment efficiently.Establish and maintain disaster recovery procedures to safeguard operational continuity.Maintain data retention practices in alignment with organizational standards.

Here's What You Will Need

• Advanced proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 2 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Bonus Points if You Have

• Intermediate problem solving skills.
• Advanced communication skills.
• Intermediate conflict resolution skills.
• Beginner knowledge of customer service principles.
• Intermediate organizational skills.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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