Ioc Analyst

Cloudxtreme; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Cloudxtreme in Hyderabad invites an IOC Analyst with 3–5 years of experience to monitor server and network performance using SCOM and SolarWinds.

The role delivers Level 2 support, incident ownership, and collaboration with SMEs across IT to resolve complex issues including Hyper-V, VMware, and patch management. Certifications like ITIL, Network+, CCNA are expected; familiarity with SCVMM, Azure, and AWS is a plus.

Qualifications

• ITIL V3 or V4 Foundation certified.
• CompTIA Network+.
• CCNA.
• MCSA or Microsoft certifications.

Responsibilities

• Monitor server and network performance using SCOM and SolarWinds.
• Provide Level 2 support for server and network issues.
• Own critical incidents and ensure timely resolution.
• Participate in Major Incident Management (MIM) calls as needed.
• Analyze and prioritize alerts based on severity and impact.
• Collaborate with SMEs across IT to resolve complex issues.
• Manage Hyper-V and VMware operations including VM migrations and resource adjustments.
• Coordinate network/firewall changes with other engineering teams.
• Liaise with vendors for timely hardware replacements.
• Escalate OS problems and monitor physical server health.
• Support cloud platforms (Azure & AWS) at Level 1 and assist during outages.
• Perform patching for Hyper-V hosts and manage SCVMM baselines.

Skills

SCOM

SolarWinds

Hyper-V

Windows Server

Patch Management

Certifications (Must have)

Tools

SCOM

SolarWinds

Hyper-V

VMware

SCVMM

Azure

AWS

ServiceNow

Job description

JOB DETAILS:

Job Title: IOC Analyst

Locations: Hyderabad

Client: MNC Client

Experience Range: 3 to 5 years

Required Skills: SCOM, SolarWinds, Hyper-V, Windows server, Patch Management, Certifications (Must have)

Job Description:

• Expertise in using monitoring tools (SCOM & SolarWinds) to oversee server and network performance.
• Delivering Level 2 support for server and network-related issues.
• Take ownership of critical incidents, ensuring timely and effective resolution.
• Participate in Major Incident Management (MIM) calls as and when required.
• Analyze and prioritize alerts based on severity and impact.
• Work closely with Subject Matter Experts (SMEs) from various IT teams to resolve complex issues.
• Server management and support for Hyper-V & VM-Ware, which includes server checkpoint creation and deletion, addition of RAM and CPU, and the integration of new data drives.
• Join collaborative calls with other engineering teams to support and facilitate network and firewall changes.
• Work with vendors for timely replacement of server hardware components.
• Identify and resolve common OS problems, escalating complex issues to higher-level support when required.
• Monitor and manage the health of the physical server estate.
• Level 1 support for cloud platforms (Azure & AWS), including software troubleshooting and installation.
• Participate in scheduled maintenance activities and provide support during planned outages.
• Escalation for critical issues through the On-call Process.
• Communicate effectively with internal teams and external vendors to resolve issues.
• Perform patching for Hyper-V hosts on physical servers and manage the migration of virtual machines (VMs) from the host.
• Create baselines following the release of Microsoft patches to ensure systems are up-to-date and secure.
• Conduct patching of management hosts with minimal downtime, particularly focusing on System Center Virtual Machine Manager (SCVMM).

Technical Certifications (Must have)

• ITIL V3 or V4 Foundation
• CompTIA Network+
• Cisco Certified Network Associate (CCNA)
• Certified in core technologies such as Microsoft e.g. MCSA

Technical Certifications (Good to have)

• Microsoft Certified Systems Engineer (Hyper -V)
• AZ 900 Azure Fundamentals
• AI 900 – Azure AI fundamentals
• Knowledge on ServiceNow