Investment Banking Analyst

FIS; Hyderabad, Pune District; Hybrid; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

FIS in Hyderabad, India, invites applicants for a customer service role focused on transaction processing and support for mutual funds operations. You will handle customer requests, verify information, and maintain quality controls while adhering to company policies and regulatory guidelines.

The position supports night shifts with 5 days per week and offers temporary work-from-home flexibility, with potential transition to an office environment once operations begin on-site.

Qualifikationen

• 1 to 3 years of experience in international calling process.
• Willing to work night shifts (5 days a week).
• Temporary work from home with flexibility to work in office later.

Aufgaben

• Verifying and inputting customer requests to ensure information is correct and in good order.
• Performing quality control activities to ensure standards are met.
• Producing template emails or written correspondence to customers.
• Adhering to policies, procedures and regulatory controls to achieve metrics.
• Identifying improvement opportunities to streamline processes.
• Guiding/mentoring peers on less complex tasks.
• Maintaining excellent customer service and active listening.

Kenntnisse

Customer service

Communication

Night shift

International calls

Jobbeschreibung

Job Description

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About Team:

Transaction processing, Blended / Voice Process etc.

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.


• Performing quality control activities to ensure quality standards are met.


• Producing template email or written correspondence to customers, when appropriate


• Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality


• Adhering to all fund/company policies and regulatory controls/requirement


• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service


• Guiding/mentoring peers on less complex processes


• Excellent customer service skills that build high levels of customer satisfaction


• Strong phone, verbal and written communication skills, along with active listening


• Customer focus and adaptability to different personality types


• Demonstrates effective people skills and sensitivities when dealing with others


• Ability to work both independently and in a team environment

What you bring

• Excellent communication and interpersonal skills


• Excellent knowledge of Customer Services; Global mindset (Desirable)


• 1 to 3 Years of experience from international calling process


• Ready to work in night shifts (5 days in a week)


• Temporary work from home. Flexible to work in office environment post operations begin in office

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities


• A broad range of professional education and personal development possibilities – FIS is your final career step!


• A competitive salary and benefits


• A variety of career development tools, resources and opportunity