Investigation Associate, Middle Mile Product & Technology

Amazon; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Amazon in Bengaluru, India is seeking an Investigation Associate with a background in transportation, risk management and data-driven problem resolution to investigate suspicious activity and address escalations while building long-term, systemic solutions for a world-class customer experience.

The role involves conducting investigations, taking appropriate action to minimize fraud risks, meeting daily/weekly targets and contributing to SOP improvements.

Qualifications

• Bachelor's degree is required.

Responsibilities

• Conduct investigations into suspicious activity and address escalations.
• Take appropriate action to identify and minimize fraud or abuse.
• Meet productivity and quality targets for investigations.
• Contribute to SOP enhancements and ad-hoc projects.
• Collaborate with stakeholders to build trust-based relationships.

Education

Bachelor Degree

Job description

Description

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long‑term, systemic solutions for a world‑class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification. Flexible to work in 24x7 shift and flexible week‑offs

Key job responsibilities

• Conduct investigations
• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve daily/weekly/monthly target and quality standards for investigations
• Knowledge to systematically escape problems or variance in the information
• Experience to follow through on the resolutions to ensure they are delivered
• Participate in ad-hoc projects and assignments as necessary

A day in the life

• Meet productivity, quality and other hygiene metrics/ goals
• Share inputs for SOP enhancements

Basic Qualifications

• Bachelor Degree

Preferred Qualifications

• Bachelor degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ADCI - Karnataka

Job ID: A10503177