Transportation Representative, IB Sked

Amazon; Andhra Pradesh; On-site; INR 400,000 - 600,000; Full time

Job summary

A global technology company is seeking a Transportation Specialist for its NOC team in Andhra Pradesh, India. This role involves managing inbound operations, ensuring timely delivery of freight and resolving issues impacting vendor and seller experiences. The ideal candidate has strong communication skills and a basic understanding of logistics.

Qualifications

• Excellent written and verbal communication in English.
• Familiarity with Windows and internet browser.
• Ability to concentrate and resolve issues.

Responsibilities

• Facilitate flow of information between stakeholders.
• Address issues impacting vendor/seller experience.
• Plan freight delivery in warehouses.

Skills

Excellent communication skills

Good comprehension skills

Ability to work independently

Basic understanding of logistics

Education

Graduation in any specialization

Tools

Microsoft Outlook

Microsoft Word

Job description

Overview

Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon transportation network. It ensures timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC resolves the issues and keeps stakeholders informed. The NOC also analyzes network data to identify trends and proposes process improvements to streamline operations, ultimately supporting Amazon’s ability to serve customers on time. Within NOC’s umbrella resides a specific arm that manages inbound scheduling, Missing from Inbound (MFI), 3P pickups, vendor returns and invoice scanning operations across India (IN), AMET (South Africa, UAE, KSA, EGY and Turkey), Australia (AU), Japan (JP), Singapore (SG), Brazil (BR) and Mexico (MX).

Purview of a Transportation Specialist

A Transportation Specialist inbound at NOC facilitates the flow of information between stakeholders (Vendors/Sellers/Inbound Supply chain/category managers/Fulfillment centers) and resolves issues impacting vendor/seller experience and business continuity. This role focuses on inbound operations, including appointment scheduling at Fulfillment Centers requested by Vendors/sellers/carriers, ensuring trucks reach the FC for shipment delivery as per schedule. It addresses issues throughout the lifecycle of freight placement and unloading at FCs.

A Transportation Specialist provides timely resolution by researching internal tools and making real-time decisions. The candidate should understand requirements, analyze data to notice trends, and drive vendor/seller experience without compromising on time. A basic understanding of logistics and clear written and spoken communication are required. The role also demands ideating process improvements and driving them to completion.

Key responsibilities

A Transportation Representative at NOC facilitates flow of information between Warehouses/Category teams/Carriers and resolves issues that impact customer experience and business continuity. This role works across inbound operations, including planning freight for delivery in warehouses as per appointment times and addressing issues from forecasting to actual delivery.

A Transportation Representative provides timely resolution by researching internal tools and making real-time decisions, with a focus on driving Customer Experience while maintaining time efficiency. Clear communication in written and verbal form and basic logistics understanding are required.

About The Team

NOC Inbound Team manages and owns the end-to-end execution of vendor/seller inbound shipments. This includes appointment scheduling and prioritization, appointment sidelining and rescue, appointment modification, and related processes across IN and ECCF countries.

Qualifications

Basic Qualifications

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal) in English.
• Ability to communicate correctly and clearly with all customers.
• Good comprehension skills and ability to understand and state issues clearly.
• Ability to concentrate and follow issues through to resolution.
• Ability to work in a team environment as well as independently.
• Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser and excellent typing skills. Demonstrates proficiency in navigating websites and email applications.

Preferred Qualifications

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal) in English.
• Ability to communicate correctly and clearly with all customers.
• Good comprehension skills.

Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Details

Company - ASSPL - Andhra Pradesh - E88

Job ID: A3081594