Investigation Specialist, ROW IB

codingcircle; Telangana; Hybrid; INR 500,000 - 700,000; Full time

Job summary

A leading operations team in India is looking for an Investigation Specialist to manage daily operational activities and resolve seller issues efficiently. You will utilize data analysis and communication skills to ensure high-quality support to sellers while contributing to operational excellence. The role requires a Bachelor's degree in a technical field and at least one year of experience in operations. Work with an innovative team focused on delivering a seamless experience across fulfillment centres.

Qualifications

• Bachelor's degree in technical field required.
• Minimum 1 year of experience in Operations.
• Ability to analyze data and notice trends.

Responsibilities

• Provide timely resolution to seller issues.
• Conduct investigations in a timely manner.
• Facilitate flow of information and reporting.

Skills

Excel

Deep diving skills

SQL

Education

Bachelor’s degree in a quantitative/technical field

Job description

Basic Qualifications

• Bachelor’s degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel
• Deep diving skills

Preferred Qualifications

• Minimum 1 year of experience in Operation.
• Advanced SQL

Job Description

ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs. Our teams’ objective is to provide the accurate resolution to all the sellers and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in’s customer centric focus applied to the Seller experience. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An Investigation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers accurately in a timely manner.

Key job responsibilities

An Investigation Specialist provides timely resolution to the issue in hand by researching, querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends, and be able to drive seller experience without compromising on time. The candidate should have the basic understanding of inbounding and should be able to communicate clearly in English in the written and verbal form.

A day in the life

An Investigation Specialist is responsible for conducting assigned investigations in a timely manner within an ambiguous environment using data analysis and other tools. This requires a high level of ownership throughout the investigation life cycle by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An Investigation Specialist will insist on high standards by effective deep dive to summarize findings and proposing solutions by identifying gaps and risks in current mechanisms.

About the team

Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management.