International Voice Process/Inbound Process

Tech Mahindra; Dadri; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Salary upto 5LPA

Attractive Incentives

Both Side Cab Facilities

5 Days Working

2 Days Rotational Offs

Job summary

Tech Mahindra in India is seeking a candidate for the International Voice Process within a BPO setup. The role covers customer support, billing queries, and order activation tasks on a night shift.

Experience in the BPO domain and fluent English are required. 12th grade education is acceptable, with salary up to 5 LPA and attractive incentives offered.

Qualifications

• Minimum 1 yr. experience in the International Voice Process.
• Minimum 1 yr. experience in BPO domain.
• Fluent English required.
• 12th grade can also apply.
• Comfortable with Night shift.

Responsibilities

• Handle inbound queries regarding slow internet, Wi-Fi connectivity, no-dial-tone issues, or service interruptions. Walk customers through step-by-step technical fixes.
• Answer questions regarding monthly invoices, process payments, adjust account plans, and explain charges.
• Assist global customers with new activations, SIM card requests, mobile number portability (MNP), and tracking equipment deliveries.
• Upsell or cross-sell telecom products like fiber broadband upgrades, 5G plans, or international roaming packages. Retain existing customers by offering loyalty discounts or customized solutions

Skills

Fluent English

Education

12th grade

Job description

Roles & Responsibilities

• Customer Support & Troubleshooting: Handle inbound queries regarding slow internet, Wi-Fi connectivity, no-dial-tone issues, or service interruptions. Walk customers through step-by-step technical fixes.
• Billing & Account Management: Answer questions regarding monthly invoices, process payments, adjust account plans, and explain charges.
• Order Management & Provisioning: Assist global customers with new activations, SIM card requests, mobile number portability (MNP), and tracking equipment deliveries.
• Sales and Retention: Upsell or cross-sell telecom products like fiber broadband upgrades, 5G plans, or international roaming packages. Retain existing customers by offering loyalty discounts or customized solutions

Preferred Candidate

• Minimum 1 yr. experience in the International Voice Process.
• Minimum 1 yr. experience in BPO domain.
• Fluent English required.
• 12th grade can also apply.
• Comfortable with Night shift.

Perks & Benefits

• Salary upto 5LPA
• Attractive Incentives
• Both Side Cab Facilities
• 5 Days Working
• 2 Days Rotational Offs

Share your updated CV on 8527253887 (WhatsApp) OR Email [e-mail]