US Voice Inbound/Telecom process

Tech Mahindra

Dadri

On-site

INR 450,000 - 550,000

Full time

14 days+

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Benefits offered by this job

Salary upto 5 LPA

Attractive Incentives

Both Side Cab Facilities

5 Days Working

2 Days Rotational Offs

Job summary

Tech Mahindra is hiring for International Voice Process roles in India. The team handles inbound support on telecom services, billing questions, activations, MNP, and order tracking. Night shifts are available with a 5-day workweek.

Required: minimum 1 year in international voice process and BPO, fluent English, and 12th pass. Attractive incentives and cab facilities are provided.

Qualifications

Fluent English required.
Experience in International Voice Process preferred.
Experience in BPO domain preferred.

Responsibilities

Handle inbound queries related to telecom services and fix issues step-by-step.
Explain billing, invoices, payments, and plan changes to customers.
Assist with activations, SIM requests, MNP, and delivery tracking.
Upsell or cross-sell telecom products and offer loyalty discounts.

Skills

Fluent English

International Voice Process

BPO Domain

Education

12th grade

Job description

Roles & Responsibilities

Customer Support & Troubleshooting: Handle inbound queries regarding slow internet, Wi-Fi connectivity, no-dial-tone issues, or service interruptions. Walk customers through step-by-step technical fixes.
Billing & Account Management: Answer questions regarding monthly invoices, process payments, adjust account plans, and explain charges.
Order Management & Provisioning: Assist global customers with new activations, SIM card requests, mobile number portability (MNP), and tracking equipment deliveries.
Sales and Retention: Upsell or cross-sell telecom products like fiber broadband upgrades, 5G plans, or international roaming packages. Retain existing customers by offering loyalty discounts or customized solutions

Preferred Candidate