International Voice Process Executive

Call Concepts; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Call Concepts in Bengaluru is seeking a Customer Support (Non-Voice) professional to handle international chat, email and other digital channels. You will maintain CRM records and collaborate with teammates to meet process goals.

Ideal candidates have 0-3 years in BPO chat processes, strong typing speed and basic MS Office skills, with shifts including night hours as required.

Qualifications

• 0-3 years of experience in BPO non-voice (chat) processes.
• Strong typing speed with high accuracy.
• Ability to work on rotational shifts including night shifts.
• Basic knowledge of MS Office Suite.

Responsibilities

• Handle international chat processes with excellent communication skills.
• Provide customer support through email, chat, or other digital channels.
• Process customer queries and resolve issues efficiently.
• Maintain accurate records of all interactions using CRM tools.
• Collaborate with team members to achieve process goals.

Skills

Typing speed

Communication skills

Shift flexibility

MS Office

Tools

CRM tools

Job description

We're Hiring For Customer Support (Non Voice)- Leading MNC

Roles and Responsibilities

• Handle international chat processes with excellent communication skills.
• Provide customer support through email, chat, or other digital channels.
• Process customer queries and resolve issues efficiently.
• Maintain accurate records of all interactions using CRM tools.
• Collaborate with team members to achieve process goals.

Desired Candidate Profile

• 0-3 years of experience in BPO non-voice processes (chat process).
• Strong typing speed with good accuracy.
• Ability to work on rotational shifts including night shifts (as per business requirements).
• Basic knowledge of computer applications such as MS Office Suite.