International Non Voice Process Executive

Call Concepts; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Call Concepts in Bengaluru, India, is seeking a Customer Support (Non-Voice) professional to handle international chat communications and provide email/chat support. You will resolve queries, document interactions in CRM, and work collaboratively to meet performance goals.

The role requires 0-3 years in BPO non-voice, strong typing with accuracy, and willingness to work rotational night shifts as needed, with basic MS Office skills.

Qualifications

• 0-3 years of experience in BPO non-voice (chat) processes.
• Strong typing speed with good accuracy.
• Basic knowledge of MS Office Suite.

Responsibilities

• Handle international chat processes with excellent communication skills.
• Provide customer support through email, chat, or other digital channels.
• Process customer queries and resolve issues efficiently.
• Maintain accurate records of all interactions using CRM tools.
• Collaborate with team members to achieve process goals.

Skills

Typing speed

Communication skills

MS Office

Tools

CRM software

Job description

We're Hiring For Customer Support (Non Voice)- Leading MNC

Roles and Responsibilities

• Handle international chat processes with excellent communication skills.
• Provide customer support through email, chat, or other digital channels.
• Process customer queries and resolve issues efficiently.
• Maintain accurate records of all interactions using CRM tools.
• Collaborate with team members to achieve process goals.

Desired Candidate Profile

• 0-3 years of experience in BPO non-voice processes (chat process).
• Strong typing speed with good accuracy.
• Ability to work on rotational shifts including night shifts (as per business requirements).
• Basic knowledge of computer applications such as MS Office Suite.