Chat Support Executive | Non Voice | International BPO

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional in Bengaluru to handle inquiries and resolve issues with professionalism. You will provide timely information about products and services, leveraging product knowledge to support customers effectively.

Ideal candidates will possess excellent communication, strong problem-solving abilities, and proficiency with computer systems. This role emphasizes adaptability in a dynamic environment and collaboration with internal teams.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Excellent communication Skills

Interpersonal skills

Problem-solving

Analytical skills

Computer proficiency

Education

High school diploma or equivalent

College degree preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.