International Voice Process - Associate Customer Support

Sutherland; Ernakulam; On-site; INR 201,000 - 290,000; Full time

Benefits offered by this job

Competitive Salary package.

5 days of work a week (rotational)

Free Cab services

Positive Working Environment

Better Career Growth

Job summary

Sutherland in Ernakulam is hiring for a customer service role. The position involves handling customer queries, addressing complaints and returns, and providing clear information about services and products.

You will review accounts and resolve issues efficiently while collaborating with the team to improve customer service satisfaction. Immediate joiners are preferred; a willingness to work night shifts and good English communication are essential, with candidates ranging from higher secondary

Qualifications

• Willingness to work night shifts.
• Good English communication skills.
• +2/Graduates/post-graduates can apply.

Responsibilities

• Handling customer queries.
• Complaints & returns.
• Provide clear information about services/products.
• Review accounts & resolve issues efficiently.
• Collaborate with the team to improve customer service satisfaction.

Skills

Night shifts

English communication

Education

Higher secondary or above

Job description

Joining Bonus for Retention: INR 20,000 /-

* Terms & Conditions Apply

Role & responsibilities

• Handling Customer Queries
• Complaints & Returns
• Provide Clear Information about services/products
• Review accounts & resolve issues efficiently
• Collaborate with the team to improve customer service satisfaction

Preferred candidate profile

• Willingness to work night shifts
• Good English Communication Skills
• +2/Graduates/post-graduates can apply
• Immediate Joiners preferred

Perks & Benefits

• Competitive Salary package.
• 5 days of work a week (rotational)
• Free Cab services
• Positive Working Environment
• Better Career Growth

Good English Communication is Mandatory