INTERNATIONAL VOICE PROCESS

VRINDA INTERNATIONAL; Goregaon; On-site; INR 522,000 - 638,000; Full time

Job summary

VRINDA INTERNATIONAL is hiring for a Customer Service Associate – International Voice in Mumbai's Goregaon/ Malad area. The role falls under Banking & Cards – US Process, with rotational/night shifts and a 6-day work week. Maximum salary stated up to ₹5.8 LPA, requiring graduates with BPO Voice experience and strong English communication.

Candidate should be comfortable with night shifts and working as part of a rotating team to meet SLA and customer experience targets.

Qualifications

• Graduate with 1-12 years of BPO Voice experience.
• HSC with 18 months-10 years of BPO Voice experience.
• Freshers are not eligible.

Responsibilities

• Handle customer queries professionally and efficiently
• Meet SLA, KPI, AHT, RSAT & Customer Experience targets
• Deliver excellent customer service
• Implement process updates and feedback effectively
• Maintain quality and productivity standards

Skills

BPO Voice experience

Excellent English

International Voice experience

Team-player

Education

Graduate

HSC

Job description

HR → V&A → OPS

Hiring | International Voice Process

Position: Customer Service Associate – International Voice

Process: Banking & Cards – US Process

Location: Goregaon / Malad, Mumbai

Maximum Salary: Up to ₹5.8 LPA

Eligibility

• Graduate: 1-12 years of BPO Voice experience
• HSC: 18 months-10 years of BPO Voice experience
• Freshers are not eligible

Shift: Rotational / Night Shifts

Shift Duration: 9 Hours

Working: 6 Days a Week | Weekends as required

Key Responsibilities

• Handle customer queries professionally and efficiently
• Meet SLA, KPI, AHT, RSAT & Customer Experience targets
• Deliver excellent customer service
• Implement process updates and feedback effectively
• Maintain quality and productivity standards

Skills Required

• Excellent English communication skills
• International Voice / BPO Voice experience preferred
• Strong customer-handling skills
• Positive attitude & team-player mindset
• Comfortable working rotational & night shifts

Interview Process

HR → V&A → OPS

V&A Exemption – Fast Track

BPO1: Graduate + 12 months experience → Direct OPS

BPOZ: HSC/Undergraduate + 18-24 months experience → Direct OPS