international Technical support | Walkin Interview

Next Level Business Services Inc.; Dadri; On-site; INR 420,000 - 540,000; Full time

Benefits offered by this job

One-side cab

Night shift

Bonus

10-hour shifts

Job summary

Next Level Business Services Inc. in Noida is seeking a Senior Service Desk Associate with English voice support to assist users by phone, chat, and email.

You will troubleshoot hardware, software, networks, and peripherals, document requests, and guide users on IT policies to ensure maximum uptime. Strong communication, problem-solving and customer service skills are essential for this on-site role with potential 24x7 shifts.

Qualifications

• Ideally university education, preferably technical degree or Microsoft certifications.
• Ability to analyze and solve problems through troubleshooting.
• Excellent communication and customer service skills.
• Fluency in English language.

Responsibilities

• Interacts with customers by telephone, chat or email to resolve issues.
• Identifies issues, applies fixes and investigates root causes using internal instructions.
• Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance.
• Participates as liaison between customers and departments to ensure timely resolution of online system problems.

Skills

Problem solving

Communication skills

Customer service

Troubleshooting

Fluency in English

Education

University education

Technical degree

Microsoft certifications

Job description

Walk- in Interview at Noida 144

Senior Service Desk Associate English Voice

Role Overview

The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Key Skills

Ideally University education, preferably technical degree, or Microsoft certifications Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills

Fluency in English language

Flexibility to work shifts if required"
24*7 Shift
One side Cab
only 30% hike will get +Bonus +Night Shift
Work from Office
10 hours Shifts