International technical support | Walkin Interview

NLB Services; Bengaluru; On-site; INR 450,000 - 580,000; Full time

Benefits offered by this job

Night shift

Cab facility

Office-based work

Job summary

NLB Services in Bengaluru is seeking a Senior Service Desk Associate to guide users by phone, chat and email while diagnosing hardware, software, networks and peripherals. The role emphasizes quick problem resolution and high uptime with strong IT policy guidance and customer service.

You will document requests, route issues to the right teams, and provide technical guidance to colleagues. The position is office-based with 24x7 shift coverage, night shifts, and a salary up to 5.8 LPA plus bonus.

Qualifications

• University education, preferably a technical degree, or Microsoft certifications.
• Ability to analyze and solve problems using troubleshooting skills.
• Excellent communication and customer service skills.
• Fluency in English.
• Willingness to work 24x7 shifts with night shifts; cab provided; office-based.

Responsibilities

• Manage customer interactions and record reported IT issues in ITSM.
• Identify issues, apply fixes and investigate root causes using internal instructions.
• Provide technical guidance by telephone and email to resolve problems.
• Screen and diagnose internal inquiries relating to PC maintenance.
• Act as liaison between customers and departments to ensure timely resolution.

Skills

Analytical thinking

Troubleshooting

Customer service

Communication skills

English fluency

Education

University education

Technical degree

Microsoft certifications

Job description

As discussed sharing JD for "Senior Service Desk Associate for the

Role Overview

The Service Desk SeniorAssociate advises and assists users over the
phone/chat/email in solving problems related to hardware, software,
networks, and peripherals using available technology and internal processes
& procedures. Screens, diagnoses, research, and resolves user issues.
Documents service requests and dispatches orders to support groups for
problem resolution. Advises users on the interpretation of Information
Technology (IT) policies, capabilities, limitations, etc. Provides quick
response to ensure maximum uptime of all users.

Role Responsibilities

Manages customer interactions & records reported issues in the ITSM

Identifies issues, apply fixes and investigate root causes using internal
instructions.

Provides technical guidance in activities associated with identifying,
prioritizing, and resolving problems by telephone and e‑mail

Screens, refers and diagnoses internal inquiries and work requests relating
to PC maintenance

Participates in a supportive role by acting as a liaison between customers
and departments within the organization, to ensure that all on‑line system
problems are resolved in an accurate and timely manner

Key Skills

Ideally University education, preferably technical degree, or Microsoft
certifications

Ability to analyze and solve problems by investigating potential solutions
using troubleshooting skills

Excellent communication and customer service skills

Fluency in English language

Flexibility to work shifts if required"
24*7 Shift
One side Cab ( Odd hours )
only 30% hike Upto 5.8 lpa will get +Bonus +Night Shift
Work from Office
10 hours Shifts

Joining date - 1st Week Of October