Technical Troubleshooting - Customer Service Voice Process

Not Specified; Thane; Presencial; INR 240.000 - 420.000; Jornada completa

Descripción de la vacante

The Not Specified company in India is seeking a Technical Troubleshooting professional for its Customer Service Voice Process team. You will provide technical support to customers via voice calls, diagnose issues, and deliver effective solutions while maintaining service standards.

The role operates on a 24/7 rotational shift pattern across a 5-day work week, offering exposure to a robust support environment and opportunities for professional development within a call center setup.

Formación

• Minimum 6 months of customer service experience.
• HSC (12th Standard) or Graduate qualification.
• English communication skills at C2 or C1 level (CEFR).
• Strong verbal communication and active listening abilities.
• Technical troubleshooting aptitude.
• Ability to work on 24/7 rotational shifts.
• Problem-solving and logical thinking.

Responsabilidades

• Handle inbound and outbound customer service calls related to technical troubleshooting
• Diagnose technical issues reported by customers and provide effective solutions
• Follow structured troubleshooting procedures and escalation protocols
• Maintain accurate documentation of customer interactions and issues resolved
• Achieve quality targets and customer satisfaction metrics
• Collaborate with floor operations team to resolve complex technical issues
• Adhere to shift schedules and attendance requirements
• Continuously update knowledge base with new technical solutions

Conocimientos

Customer service

English proficiency

Technical troubleshooting

24/7 shifts

Active listening

Educación

HSC or Graduate

Herramientas

Ticketing systems

Descripción del empleo

About the Company

While specific company details are not provided in the listing, this role is part of a customer service operation that handles technical support across multiple channels. The organization operates a robust 24/7 support infrastructure with structured interview processes and professional development pathways for customer service professionals.

Role Overview

This is a full-time position for a Technical Troubleshooting professional in our Customer Service Voice Process team. You will be responsible for providing technical support to customers via voice calls, diagnosing issues, and resolving problems efficiently while maintaining high service standards. The role operates on 24/7 rotational shifts across a 5-day work week.

Key Responsibilities

• Handle inbound and outbound customer service calls related to technical troubleshooting
• Diagnose technical issues reported by customers and provide effective solutions
• Follow structured troubleshooting procedures and escalation protocols
• Maintain accurate documentation of customer interactions and issues resolved
• Achieve quality targets and customer satisfaction metrics
• Collaborate with floor operations team to resolve complex technical issues
• Adhere to shift schedules and attendance requirements
• Continuously update knowledge base with new technical solutions

Must-Have Skills

• Minimum 6 months of customer service experience
• HSC (12th Standard) or Graduate qualification
• English communication skills at C2 or C1 level (CEFR framework)
• Strong verbal communication and active listening abilities
• Technical troubleshooting aptitude
• Ability to work on 24/7 rotational shifts
• Problem-solving and logical thinking skills

Good to Have

• Experience with technical support tools and ticketing systems
• Familiarity with common software and hardware troubleshooting
• Prior experience in a BPO or call center environment
• Certification or training in technical support
• Multilingual communication skills

What You Will Gain

• Hands-on experience in technical troubleshooting and customer service excellence
• Exposure to professional call center operations and best practices
• Development of communication and problem-solving skills in a fast-paced environment
• Understanding of technical support processes and customer relationship management
• Career progression opportunities in customer service and operations management

Resume Keywords

• Technical Troubleshooting
• Customer Service
• Voice Process
• Call Center
• Inbound Support
• Technical Support
• Customer Service Representative
• Problem Solving
• Communication Skills
• Customer Satisfaction
• Shift Management
• Escalation Handling
• English Proficiency
• BPO Experience