International Process Associate

SkillLabs; Mohali; On-site; INR 240,000 - 400,000; Full time

Job summary

SkillLabs in Mohali, Punjab, is hiring International Customer Support Executives to join our growing team. The role focuses on delivering exceptional customer experiences to international clients, leveraging strong English communication skills.

You will handle queries via calls, emails, and chat, coordinate with internal teams, and strive for high satisfaction, productivity, and adherence to quality standards. Freshers and experienced candidates are welcome.

Qualifications

• Excellent verbal and written communication skills in English.
• Strong customer service and interpersonal skills.
• Excellent listening, problem-solving, and decision-making abilities.
• Comfortable working in rotational shifts.
• Ability to work in a fast-paced and target-oriented environment.
• Freshers and experienced candidates are welcome.

Responsibilities

• Handle customer queries and concerns through calls, emails, and chat.
• Assist international customers by understanding their requirements and providing accurate solutions.
• Deliver professional, customer-focused service while maintaining high customer satisfaction.
• Follow defined processes, quality standards, and compliance guidelines.
• Maintain accurate customer records and documentation.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Achieve defined productivity and quality standards.

Skills

Excellent English communication

Customer service

Interpersonal skills

Active listening

Problem solving

Decision making

Education

Graduates and Undergraduates can apply

Job description

We are hiring International Customer Support Executives to join our growing team. This is an excellent opportunity for candidates who have strong English communication skills and are passionate about delivering exceptional customer experiences.

Job Responsibilities

• Handle customer queries and concerns through calls, emails, and chat.
• Assist international customers by understanding their requirements and providing accurate solutions.
• Deliver professional, customer-focused service while maintaining high customer satisfaction.
• Follow defined processes, quality standards, and compliance guidelines.
• Maintain accurate customer records and documentation.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Achieve defined productivity and quality standards.

Candidate Requirements

• Excellent verbal and written communication skills in English.
• Strong customer service and interpersonal skills.
• Excellent listening, problem-solving, and decision-making abilities.
• Comfortable working in rotational shifts.
• Ability to work in a fast-paced and target-oriented environment.
• Graduates and Undergraduates can apply.
• Freshers and experienced candidates are welcome.

What You Can Expect

• Opportunity to work with international customers.
• Professional and growth-oriented work environment.
• Learning and development opportunities.
• Exposure to international customer service processes
• Opportunity to build a long-term career in the customer service industry.

If you have excellent English communication skills and are looking for an opportunity to grow your career in international customer support, we would love to hear from you.