International Customer Support - US Process

Lightfire Solutions; Sector 10; On-site; INR 400,000 - 600,000; Full time

Job summary

Lightfire Solutions is seeking a Customer Support Representative for our e-commerce division in India. You will handle customer issues, upsell, generate new customers, and present products to drive sales.

You should have a deep understanding of the sales process, superb interpersonal skills, and proven sales experience. The role emphasizes meeting targets, negotiating effectively, and collaborating with other teams to resolve customer needs.

Qualifications

• Previous experience must be in Sales.
• Customer Handling.
• Highly motivated and target driven with a proven track record in sales.
• Excellent selling, communication and negotiation skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills and openness to feedback.

Responsibilities

• Selling products and services using solid arguments to prospective customers.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Achieve agreed upon sales targets and outcomes within schedule.
• Coordinate with team members and other departments to find the right solution for customers.
• Analyze the territory/market's potential, track sales and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.]
• CoT_job_summary_short":"COMPANY NAME: Lightfire Solutions\nKEY POINTS: Sales-focused role, customer handling, target-driven, strong presentation and negotiation skills","job_summary_short":"<p>Lightfire Solutions is seeking a Customer Support Representative for our e-commerce division in India. You will handle customer issues, upsell, generate new customers, and present products to drive sales.</p><p>You should have a deep understanding of the sales process, superb interpersonal skills, and proven sales experience. The role emphasizes meeting targets, negotiating effectively, and collaborating with other teams to resolve customer needs.</p>"
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• location_type":"on site
• remote_scope":null,
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• salary_estimation_cot":"Customer Support Representative in India (E-Commerce) with sales focus: market range approx ₹4–6 LPA gross yearly.","estimated_low":400000,
• estimated_medium":500000,
• estimated_high":600000,
• currency":"INR","frequency":"yearly","bonus":null,"tax":"gross","application_email":null,
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Skills

Sales

Customer handling

Negotiation

Presentation skills

Time management

Job description

Required Customer Support Representative for E-Commerce Based Company, Who will be responsible for handling Customers issues, do Upsell and Generate New Customers. Duties will include sales presentations and product demonstrations, as well as negotiating contracts with potential clients.

In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal skills. Should have Sales experience.

Role & responsibilities

• Selling products and services using solid arguments to prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate with team members and other departments to find the right solution for customers.
• Analyze the territory/market's potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Preferred candidate profile

• Previous experience must be in Sales
• Customer Handling
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication and negotiation skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback