International Customer Care Executive - French and others

a2z Youthsolution; Gurugram District; On-site; INR 180,000 - 280,000; Full time

Job summary

a2z Youthsolution in India is seeking a dynamic, customer-focused professional fluent in French to join the Customer Support team. The role handles inbound/outbound interactions, ensuring high-quality service delivery, with prior Canadian process support considered a strong advantage.

Responsibilities include handling calls, emails, and chat in French, documenting interactions in CRM, and collaborating with cross-functional teams to resolve issues promptly.

Qualifications

• Fluency in French (spoken and written).
• Strong communication skills in English for internal coordination.
• Graduate degree or equivalent qualification.
• 6 months of customer support experience (international process preferred).
• Exposure to Canadian process or international voice/chat support is a plus.

Responsibilities

• Provide customer support via calls, emails, and chat in French.
• Resolve customer queries with professionalism and empathy.
• Document interactions and maintain accurate records in CRM tools.
• Collaborate with cross-functional teams to ensure timely issue resolution.
• Meet performance metrics including response time, quality, and customer satisfaction.
• Adapt to rotational shifts and maintain flexibility in working hours.

Skills

French fluency

Customer support experience

English communication

Problem solving

Education

Graduate degree

Tools

CRM tools

Job description

Minimum 6 Months International BPO exp is required.

We are seeking a dynamic and customer-focused professional fluent in French to join our Customer Support team. The ideal candidate will handle inbound and outbound customer interactions, ensuring excellent service delivery. Prior experience in Canadian process support will be considered a strong advantage.

Key Responsibilities

• Provide customer support via calls, emails, and chat in French.
• Resolve customer queries with professionalism and empathy.
• Document interactions and maintain accurate records in CRM tools.
• Collaborate with cross-functional teams to ensure timely issue resolution.
• Meet performance metrics including response time, quality, and customer satisfaction.
• Adapt to rotational shifts and maintain flexibility in working hours.

Requirements

• Fluency in French (spoken and written).
• Strong communication skills in English for internal coordination.
• Graduate degree or equivalent qualification.
• 6 months of customer support experience (international process preferred).
• Exposure to Canadian process or international voice/chat support is a plus.
• Excellent problem-solving and interpersonal skills.
• Ability to work in rotational shifts and under pressure.