French Language Expert

THE Career Artist; New Delhi, Gurugram District; On-site; INR 540,000 - 660,000; Full time

Job summary

The Career Artist is hiring a French Language Customer Support Executive to handle international customer inquiries from India. The role requires strong French and English communication and a customer-first approach, with rotational shifts and weekly offs.

You will be part of an international support process and interact with customers across borders. Ideal candidates have at least 6 months in customer support, exposure to voice processes, and a graduation/UG qualification.

Qualifications

• Minimum 6 months of experience in customer support or related roles.
• Strong French and English communication skills.
• Experience with international voice processes is preferred.
• Graduation/UG qualification as per process requirements.
• Willing to work in rotational shifts and week-offs.

Responsibilities

• Handle customer queries and provide effective resolutions.
• Communicate with international customers through the assigned channel.
• Document interactions and update required information.
• Escalate complex issues to the appropriate team.
• Adhere to company policies, quality standards and process guidelines.
• Meet defined timelines for issue resolution.

Skills

French language

English communication

Customer handling

Problem solving

Education

Graduation/UG

Job description

French Language Customer Support Executive

Hiring: French Language Customer Support Executive

We are hiring French Language Customer Support Executives for an International Customer Support Process. The ideal candidate should have strong communication skills in French and English and be comfortable handling international customers.

Job Details

• Job Role: French Language Customer Support Executive
• Experience: Minimum 6 months of relevant experience
• Salary: Up to 6 LPA
• Process: International Customer Support
• Working Days: 5 Days Working
• Week Off: 2 Days Off
• Shift: Rotational Shifts
• Week Offs: Rotational

Eligibility Criteria

• Minimum 6 months of experience in Customer Support, BPO, International Voice Process, or a relevant customer-facing role.
• Good French and English communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in rotational shifts and rotational week-offs.
• Graduation / Undergraduate qualification as per process requirements.
• Candidates with international customer service experience will be preferred.

Key Responsibilities

• Handle customer queries and provide effective and accurate resolutions.
• Communicate professionally with international customers through the assigned support channel.
• Understand customer concerns and provide appropriate solutions.
• Maintain high standards of customer service and customer satisfaction.
• Resolve customer issues within defined timelines and process guidelines.
• Accurately document customer interactions and update required information.
• Escalate complex issues to the appropriate team when required.
• Follow company policies, quality standards, and process guidelines.

Key Skills

French Language | French Customer Support | English Communication | Customer Service | International Voice Process | BPO | International BPO | Customer Handling | Problem Solving | Customer Experience | Technical Support | Voice Process

Why Join?

• Salary up to 6 LPA
• International Customer Support Process
• 5 Days Working
• 2 Rotational Week Offs
• Opportunity to work with international customers
• Career growth in Customer Service and BPO