Non Voice Customer Service Executive

TP; Mumbai; On-site; INR 268,000 - 312,000; Full time

Benefits offered by this job

Competitive in-hand salary

Growth opportunities

Learning & development

Dynamic work environment

5 Days Working

Job summary

Teleperformance is hiring Customer Service Representatives for its Chat Process at Malad, Mumbai. The role involves assisting customers through chat and providing fast, accurate, and professional support.

You will handle queries, provide product information, troubleshoot issues, and maintain CSAT and KPI targets while accurately updating CRM systems. The position requires a graduate with written English proficiency, and it operates on 24/7 rotational shifts, 5 days a week, with on‑site work.

Qualifications

• Graduate – Mandatory
• Customer Service/BPO experience – Mandatory
• Banking/Financial Process experience: Added advantage
• Excellent written English communication and typing speed

Responsibilities

• Handle customer queries and concerns through chat.
• Provide product/service information and troubleshoot issues.
• Maintain required CSAT and KPI targets.
• Accurately update CRM systems and customer interactions.
• Follow process guidelines and data-privacy standards.
• Work effectively in a fast-paced environment.

Skills

Written English

Typing speed

Problem-solving

Multitasking

Customer service

Education

Graduate

Tools

CRM systems

Job description

Job Description Customer Service Representative (Chat Process)

Company: Teleperformance
Position: Customer Service Representative - Chat Process
Location: Malad, Mumbai
Job Type: Full-Time
Salary: Up to 28,000 In-Hand/Month
Working Days: 5 Days Working
Week Off: 2 Rotational Week Offs
Shift: 24/7 Rotational Shifts
UAN Check: Mandatory

About the Role

Teleperformance is hiring Customer Service Representatives for its Chat Process at Malad, Mumbai. The role involves assisting customers through chat and providing fast, accurate, and professional support.

Key Responsibilities

• Handle customer queries and concerns through chat.
• Provide product/service information and troubleshoot issues.
• Maintain required CSAT and KPI targets.
• Accurately update CRM systems and customer interactions.
• Follow process guidelines and data-privacy standards.
• Work effectively in a fast-paced environment.

Eligibility & Requirements

• Qualification: Graduate – Mandatory
• Experience: Customer Service/BPO experience – Mandatory
• Banking/Financial Process experience: Added advantage
• Excellent written English communication and typing speed.
• Strong problem-solving and multitasking skills.
• Comfortable working in 24/7 rotational shifts.
• UAN Check: Mandatory.

Documents Required

• Offer Letter
• Relieving Letter
• Bank Statements
• Salary Slips

Why Join Teleperformance?

• Competitive in-hand salary
• Growth opportunities
• Learning & development
• Dynamic work environment
• 5 Days Working with rotational week offs

HR Kulsum-7208207217