International Chat Support Executive

TP; Mumbai; On-site; INR 250,000 - 450,000; Full time

Job summary

TP in Mumbai invites applications for an urgent international non-voice chat process role focusing on UK Banking. The position is rotational with night shifts and 5-day work weeks, located in Malad East with training from Malad East or West.

Immediate joining is preferred for graduates with at least 6 months of experience, and a CIBIL score of 680+ is desired. Responsibilities include handling multiple chats, resolving queries, ensuring customer satisfaction, and analyzing potential fraud cases

Qualifications

• Graduate with 6 months experience.
• CIBIL score 680+.
• Location Malad East (training from Malad East/West).

Responsibilities

• Handling multiple chat simultaneously from customer and resolve their queries.
• Maintain high customer satisfaction.
• Analyze fraud and give resolution.

Skills

Communication skills

Listening skills

Problem solving

Customer empathy

Education

Graduate

Job description

Urgent Hiring for International Non voice process - Chat

Process: UK Banking

Shift: Rotational (Including Night shift)

Weekoff: 5 Days working with 2 rotational off

Qualification: Graduate with 6 months exp

CIBIL: 680+

Location: Malad East (Training from Malad east or West)

UAN check mandatory

Job Description:

• Handling multiple chat simultaneously from customer and resolve their queries.
• Maintain high customer satisfaction.
• Analyze fraud and give resolution.

Required Skills:

• Excellent verbal and written communication in English.
• Good listening and problem solving skills.
• Ability to handle customer with patience and empathy.

Looking for immediate joiners.