Email Support Executive

Spinfluence Technology (opc); Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Spinfluence Technology (opc) is hiring a Chat Support Executive for the International Banking chat process in Mumbai (Malad West). The role focuses on non-voice, email, and chat support, handling international customer inquiries and ensuring accuracy in process adherence.

Responsibilities include maintaining a deep understanding of client processes, reproducing issues, and delivering high-quality customer service while demonstrating critical thinking and analytical skills.

Qualifications

• Experience in chat or email support preferred.
• Familiarity with international banking processes is a plus.
• Ability to understand client policies and reproduce issues confidently.

Responsibilities

• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalates product bugs
• Provide excellent customer service to our customers
• exhibit capacity for critical thinking and analysis.

Skills

Chat support

Non-voice process

Job description

Chat Support Executive - Non-Voice Process

Customer Support / Email / Chat process/ Non- Voice/Voice Professional

Chat Support Executive (International Process)

Hiring For International Banking chat process || upto 25ctc || Malad

Mumbai (All Areas)(Malad West)

• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalates product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.

Skills highlighted with ‘‘ are preferred keyskills