International chat support/ 1 year experience/ 29k fixed take home.

Axis Services; Hyderabad; On-site; INR 275,000 - 372,000; Full time

Benefits offered by this job

Two-Way Cab Facility

5 Working Days

2 Week Offs

Rotational Shifts

Rotational Week Offs

Job summary

Axis Services in Hyderabad, India is seeking experienced International Chat Support Executives to handle non-voice customer inquiries via chat and provide high-quality resolutions. The role requires clear written English communication, fast typing, and the ability to troubleshoot effectively in a rotating shift environment.

Immediate joiners are preferred. The position offers a fixed take-home of 29,000 per month, with five working days, two weekly offs, and rotational shifts, supported by

Qualifications

• Minimum 1 year of experience in International Customer Support Chat/Non-Voice.
• Excellent written and verbal English communication.
• Strong typing, comprehension, and problem-solving skills.
• Willing to work in rotational shifts and rotational week-offs.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries and concerns through international chat support.
• Provide accurate and timely resolutions while maintaining a professional tone.
• Understand customer requirements and troubleshoot issues effectively.
• Maintain required quality, productivity, and customer satisfaction standards.
• Document customer interactions and update relevant information in the system.
• Follow company policies, process guidelines, and data-security standards.

Skills

English proficiency

Typing skills

Problem solving

Job description

International Customer Chat Support // 1 Year experience // 29k Take home.

Job Summary

We are hiring experienced International Chat Support Executives for a non-voice customer support process. The role involves assisting international customers through chat, resolving their queries, and ensuring a high-quality customer experience.

Key Responsibilities

• Handle customer queries and concerns through international chat support.
• Provide accurate and timely resolutions while maintaining a professional tone.
• Understand customer requirements and troubleshoot issues effectively.
• Maintain required quality, productivity, and customer satisfaction standards.
• Document customer interactions and update relevant information in the system.
• Follow company policies, process guidelines, and data-security standards.

Eligibility & Requirements

• Minimum 1 year of experience in International Customer Support Chat/Non-Voice Process.
• Excellent written and verbal English communication skills.
• Strong typing, comprehension, and problem-solving skills.
• Comfortable working in rotational shifts and rotational week-offs.
• Candidates who can join immediately or at short notice are preferred.

Compensation & Benefits

• 29,000 Fixed Take-Home Salary
• 5 Working Days
• 2 Week-Offs
• Rotational Shifts
• Rotational Week-Offs
• Two-Way Cab Facility available for employees within a 23 km radius, subject to company transport policies.

Candidate Preference

Immediate Joiners are preferred.