International Chat process - Customer Support

Tech Mahindra; Dadri; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

5 Days working

Two way cab facility

Rotational Night shifts

Job summary

Tech Mahindra is looking for candidates in Dadri, Uttar Pradesh, for a customer service role. You will handle international customer chats, resolving queries related to our products and services efficiently and timely.

The ideal candidate has 0-5 years of experience in BPO chat processing, excellent English language proficiency, and the ability to work rotational shifts, including nights. The position offers perks such as a two-way cab facility and 5 working days per week.

Qualifications

• 0-5 years of experience in BPO Chat processing or similar industry.
• Excellent English language proficiency (written & spoken).
• Effective chat handling skills.
• Ability to work in rotational shifts including night shifts.

Responsibilities

• Handle international customer chats to provide exceptional customer service.
• Resolve customer queries related to products/services in a timely and efficient manner.
• Collaborate with team members to achieve daily targets and goals.

Skills

BPO Chat processing

English language proficiency

Effective chat handling skills

Ability to work in rotational shifts

Job description

Role & responsibilities

• Handle international customer chats to provide exceptional customer service.
• Resolve customer queries related to products/services in a timely and efficient manner.
• Collaborate with team members to achieve daily targets and goals.

Preferred candidate profile

• 0-5 years of experience in BPO Chat processing or similar industry.
• Excellent English language proficiency (written & spoken).
• Effective chat handling skills.
• Ability to work in rotational shifts including night shifts.

Perks and benefits

• 5 Days working
• Two way cab facility
• Rotational Night shifts

Contact

Sneha Thakur - 8350975223 or [e-mail]