International Chat process

TP; Mumbai; On-site; INR 187,488 - 312,480; Full time

Benefits offered by this job

Competitive pay

Global brand exposure

Growth opportunities

Learning & development

Five-day workweek with rotational offs

Job summary

Teleperformance India in Malad, Mumbai is urgently hiring Customer Service Representatives for our Chat Process at Malad, Mumbai. You will be the first point of contact for customers via chat, delivering fast, accurate, and empathetic support while representing a leading global brand.

Role is on-site with Full-Time hours and 24/7 rotational shifts. In-Hand salary is 28,000 per month, with 5 working days and two rotational offs.

Qualifications

• Graduate - Mandatory.
• Experience in Customer Service/BPO - Mandatory.
• Excellent written English communication and typing speed.
• Ability to work in 24/7 rotational shifts.
• UAN check – Mandatory.
• Banking/Financial process experience is an added advantage.

Responsibilities

• Handle customer queries and concerns through chat in a professional and timely manner.
• Provide product/service information, troubleshoot issues, and ensure first-contact resolution.
• Maintain high CSAT scores and meet defined KPIs.
• Accurately log interactions and update CRM systems.
• Collaborate with team leads to improve customer experience.
• Adhere to process guidelines, data privacy, and compliance standards.

Skills

Customer service

Typing speed

English communication

Problem solving

Multitasking

Shift flexibility

CRM usage

Education

Graduate

Tools

CRM software

Job description

Teleperformance India - We're Hiring!* Fraud Analyst

Role: Customer Service Representative - Chat Process

Location: Malad, Mumbai, Maharashtra

Job Type: Full-Time | 24/7 Rotational Shifts

Work Model: On-site

Salary: 28,000 In-Hand per month

Working Days: 5 Days Working | 2 Rotational Week Offs

ABOUT THE ROLE

Teleperformance is urgently hiring Customer Service Representatives for our Chat Process at Malad, Mumbai.
You will be the first point of contact for customers via chat, delivering fast, accurate, and empathetic support while representing a leading global brand.

KEY RESPONSIBILITIES

• Handle customer queries and concerns through chat in a professional and timely manner
• Provide product/service information, troubleshoot issues, and ensure first-contact resolution
• Maintain high CSAT scores and meet defined KPIs
• Accurately log interactions and update CRM systems
• Collaborate with team leads to improve customer experience
• Adhere to process guidelines, data privacy, and compliance standards

WHAT WE\'RE LOOKING FOR

• Qualification: Graduate - Mandatory
• Experience: Prior experience in Customer Service/BPO - Mandatory
• Preferred: Banking/Financial process experience - Added Advantage



• Other Requirements:
• - Excellent written English communication and typing speed
• - Strong problem-solving and multitasking skills
• - Ability to work in 24/7 rotational shifts
• - 5 Days Working | 2 Rotational Week Offs
• - UAN Check - Mandatory

DOCUMENTS REQUIRED AT TIME OF JOINING

1. Offer Letter
2. Relieving Letter
3. Bank Statements
4. Payslips

WHY JOIN TELEPERFORMANCE?

• Competitive in-hand salary
• Growth opportunities in a global BPO leader
• Dynamic work environment
• Learning & development
• 5-day work week with rotational week offs

Contact : [e-mail]

9702705259 Hr Shruti