Operations Intern

Leap; Bengaluru; On-site; INR 237,000 - 321,000; Full time

Job summary

Leap in Bengaluru, India, is offering an Operations Intern role to support our student operations team. You will handle student queries, keep CRM data up to date, and coordinate with stakeholders to ensure a smooth student experience.

The internship welcomes freshers, requires strong communication, CRM basics, and detail orientation, with a chance to learn day-to-day operations in a fast-paced setting.

Qualifications

• 0–1 year of experience in operations, student services, customer support, or a similar role.
• Freshers are welcome to apply.
• Excellent verbal and written communication skills.
• Basic understanding of CRM tools.
• Proficient with MS Office/Google Workspace.
• Strong attention to detail and ability to maintain accurate records.
• Good organizational and multitasking skills.

Responsibilities

• Handle and resolve student queries through appropriate communication channels.
• Provide timely and professional support to students.
• Maintain and regularly update student information and records in the CRM.
• Ensure CRM data is accurate, complete, and up to date.
• Build and maintain good relationships with internal and external stakeholders to ensure smooth coordination.
• Coordinate effectively with internal teams to resolve student-related issues.
• Assist with day-to-day operational and administrative tasks as required.

Skills

Communication skills

CRM understanding

MS Office/Google Workspace

Attention to detail

Organizational skills

Multitasking

Job description

We are looking for an enthusiastic and detail-oriented Operations Intern to support our student operations team. The role involves handling student queries, maintaining accurate CRM data, managing stakeholder communication, and assisting with day-to-day operational activities to ensure a smooth student experience.

Key Responsibilities

• Handle and resolve student queries through appropriate communication channels.
• Provide timely and professional support to students.
• Maintain and regularly update student information and records in the CRM.
• Ensure CRM data is accurate, complete, and up to date.
• Build and maintain good relationships with internal and external stakeholders to ensure smooth coordination.
• Coordinate effectively with internal teams to resolve student-related issues.
• Assist with day-to-day operational and administrative tasks as required.

Requirements

• 0–1 year of experience in operations, student services, customer support, or a similar role; freshers are welcome to apply.
• Excellent verbal and written communication skills.
• Basic understanding of CRM tools and MS Office/Google Workspace.
• Strong attention to detail and ability to maintain accurate records.
• Good organizational and multitasking skills.
• Ability to work in a fast-paced, student-facing environment.

Ideal Persona

• Warm & Professional: Communicates with students and stakeholders in a friendly, patient, and professional manner.
• Proactive Learner: Willing to learn new processes, tools, and systems quickly.
• Calm Under Pressure: Able to manage multiple queries and priorities without getting overwhelmed.
• Detail-Oriented: Takes ownership of maintaining accurate CRM data and completing tasks correctly.
• Strong Stakeholder Manager: Builds positive working relationships and communicates effectively with different stakeholders.
• Team Player: Comfortable collaborating with different teams and seeking help when needed.
• Student-Focused: Genuinely interested in helping students and ensuring a positive experience.

Stipend- 25k (20k fixed + 5k incentives)